REGIONAL DIRECTOR OF FOOD SERVICE OPERATIONS - REMOTE - PA, DC, MD

Regional Director Of Operations

Chartwells Higher Education is seeking a self-motivated individual for a new Regional Director of Operations role for the Northeastern part of the Atlantic Region. Working as a RDO you will serve as a strategic operational leader across a portfolio of higher education dining accounts and lead, manage, and inspire a team of other leaders in your region. This role provides hands-on leadership, driving operational excellence, financial performance, client satisfaction, and team development in a dynamic environment. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships.

Key Responsibilities

• Leads, manages, and inspires a diverse team of Resident District Managers, General Managers and / or Director of Dining Services, and their teams, to ensure service excellence.
• Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
• Serves on regional leadership team and regularly communicates to share best practices, mitigate risks, champion diversity, and build community.
• Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners.
• Makes decisions grounded in balance of risk / reward and short / long term implications.
• Supports RVP in setting cultural tone in region. Meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment.
• Serves as representative / brand ambassador of the Chartwells team to senior clients in territory and acts as escalation point.
• Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.).
• Collaborates with key partners to support regional initiatives.
• Ensures compliance with QA and food safety policies, along with completing all reporting on time.
• Champions development in partnership with RVP within the region. Conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills. Has full understanding of all roles in operation.
• Owns the financial results / P&L for assigned territory and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes.
• Ensures consistent and fair administration of all policies and procedures.
• Recognizes and anticipates marketplace trends and participates in regional strategic planning meetings.

Required Qualifications

Preferred Qualifications

Embark on a dynamic career journey with us, where innovation and creativity thrive, and your contributions make a tangible impact on campus life with Chartwells Higher Ed!

Chartwells Higher Education is a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates at Chartwells Higher Ed are offered many fantastic benefits.