Program Manager (DHS / CBP)

FM Talent Source is an enterprise that provides business and workforce solutions to help organizations nationwide overcome business challenges. Our clients include federal, state, and local government agencies, Fortune 500 Companies, and non-profit organizations. Founded in 2004, we have a strong history of providing recruitment strategies and utilizing effective project and quality management methodologies to ensure our clients’ success.

FM Talent combines the technical knowledge of our employees with strong execution to help customers achieve their desired outcomes. This helped our firm earn corporate accolades to include HR Tech Outlook Magazine’s Top 10 HR Consulting Firm (2021), finalist for the U.S. Chamber of Commerce’s Dream Big Awards 2022, the 2022 Globe Award recipient for Culture and Aligned Community, and Contractor of the Year Awards from the U.S. Department of Agriculture (USDA), Food & Safety Inspection Services Division.

FM Talent Recruiting Team works to provide the best possible experience for our clients. We take networking seriously and leverage our relationships to make the biggest impact, we see client relationships as our top priority.  This  position is contingent upon contract award.

Position Summary

• The Program Manager II will serve as the Contractor’s primary point of contact for the Contracting Officer Representative (COR) and senior-level management. This individual is responsible for overseeing the 24x7x365 Technology Service Desk program, ensuring high-quality service delivery, compliance with performance standards, and alignment with client mission objectives. The Program Manager will lead program operations, manage large-scale IT service desk teams, and drive continuous improvement in accordance with federal and client requirements.

Key Responsibilities

Preferred Qualifications

Following skills and Responsibilities must be mentioned in the resume :

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

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