IT Support Specialist I

Are you ready to join a growth-oriented team where creativity meets innovation? At Ware Malcomb, we are a dynamic and forward?thinking design firm committed to pushing the boundaries. We are a team-oriented, collaborative approach that blends visionary design, seamless project delivery, and community engagement. Discover our vibrant culture to get an inside look into life at Ware Malcomb

The IT Support Specialist I is in the front lines of our helpdesk, responsible for supporting our end users in the local office and offices in the assigned region(s). This entry?level role has the primary responsibility of responding to IT support calls, troubleshooting and / or triaging tickets from team members in the region. The IT Support Specialist configures, maintains, and supports end?user laptops and workstations, along with relevant office and production software.

This is an onsite role. Work hours are 8 : 00 AM 5 : 00 PM, local time; after?hours work as?needed to complete open tasks.

Your Role

• Serve as the first?level technician of the helpdesk team
• Provide excellent customer service through effective communication and active engagement.
• Resolve IT requests within established Service Level Agreements (SLA).
• As needed, elevate IT issues to mid or senior?level technicians
• Manage own help desk system queue to ensure timely response and resolution times, and document resolutions accurately.
• Assist other team members to help balance the IT workload.
• Develop and maintain a close working relationship with the IT team and end users.
• Effective assignment and recovery of IT assets in the assigned region.
• Maintain accurate inventory of all hardware and software.
• Complete assignments as assigned by the Director of IT, Principal of IT or Ware Malcomb leadership.

Qualifications

$24.04 - $28.85 an hour

The compensation range is $24.04-$28.85 / hr, plus benefits. Read more about Life at Ware Malcomb. The final agreed upon compensation is based on individual education, qualifications, experience, licensing, project specialty / complexity and work location. At Ware Malcomb, certain roles are bonus eligible.

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