Operations / Logistics Account Manager

Job Description

Location : Los Angeles, CA (Van Nuys)

Employment Type : Full-Time | On-Site

About Us

We are a fast-growing fashion lifestyle brand , recognized for delivering trend-forward accessories and apparel to leading retailers and direct-to-consumer markets. With strong wholesale partnerships, marketplace presence, and a thriving e-commerce channel, we are seeking a hands-on Operations / Logistics Account Manager to join our Los Angeles team.

Position Overview

The Operations / Logistics Account Manager will oversee daily fulfillment center operations, supporting both wholesale and e-commerce distribution channels. This role requires expertise in warehouse management systems, e-commerce platforms, and marketplace integrations (EDI, ShipStation, Disco, Mirakl, Excel) . The ideal candidate has strong problem-solving skills , knowledge of EDI / ASN shipments, thrives in a fast-paced environment, and can balance both client account management and operational execution . Key Responsibilities

• Manage end-to-end fulfillment for wholesale, retail, e-commerce, and marketplace accounts.
• Process and track orders using EDI, Joor, Shopify, ShipStation, Disco, and Mirakl , ensuring accuracy and compliance with routing guidelines.
• Coordinate warehouse operations including receiving, picking, packing, labeling, and shipping.
• Maintain accurate inventory and reconcile stock across multiple channels.
• Partner with wholesale and marketplace accounts (Nordstrom, Bloomingdale’s, Revolve, etc.) to meet compliance standards.
• Build strong client relationships, resolving issues with proactive problem-solving.
• Work with carriers, 3PLs, and internal teams to deliver efficient shipping performance.
• Generate reporting in Excel to track KPIs such as fulfillment accuracy, shipping turnaround, and returns.
• Support seasonal launches, promotional campaigns, and high-volume fulfillment periods.

Qualifications