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Account Manager
Account ManagerLula • Overland Park, Kansas, US
Account Manager

Account Manager

Lula • Overland Park, Kansas, US
4 days ago
Job type
  • Full-time
Job description

Are you looking to join one of KC’s fastest growing companies?

Position : Account Manager

Lula’s mission is to make maintenance easy for residents and property managers nationwide. In just four years, we’ve expanded to 50+ markets, built a high-impact team of 100+, and earned recognition as a proptech award winner and one of America’s fastest-growing companies. We’re a high-energy, customer-obsessed group ready to welcome new talent.

Accolades :

Ingram Business Magazine’s 2025 Fastest Growing Company in Kansas City

Ranked 373 Inc. 5000 Fastest Growing Private Companies in the United States

Proptech Breakthrough’s Work Order Management Solution of the Year

CEO Selected by EY as 2024 Heartland Entrepreneur of the Year Finalist

Lula Core Values

  • We are customer obsessed.
  • We think differently.
  • We hustle.
  • We finish what we start.
  • We care for one another.

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

Position :

As an Account Manager, you will serve as project manager for assigned Lula customers. You will own and manage customer projects end-to-end and build strong customer relationships. You will serve as a trusted partner to your customers and our sales team.

Responsibilities :

  • Drive continual product adoption and expansion of Lula’s solutions.
  • Monitor and manage customer’s jobs and proactively take care of any potential issues.
  • Monitor customer health, service utilization, and trends in customer spending while using data to
  • drive proactive customer engagement.

  • Conduct training webinars for end users of Lula’s platform.
  • Develop and maintain an in-depth knowledge of Lula’s products and services.
  • Develop and maintain an in-depth knowledge of the property management industry.
  • Drive adoption of additional Lula products as they are released.
  • Provide in-house day-to-day support to our Property Managers.
  • Proactively address customer service concerns with confidence while knowing when to escalate
  • and partner with the leadership team.

  • Maintain a positive attitude with the added ability to overcome objections and hurdles while
  • managing multiple priorities.

  • Problem solve issues over the phone and via email.
  • Actively and consistently support all efforts to simplify and enhance the prospective customer
  • experience.

    We’d love to chat if you have the following skills :

  • Property Management or Maintenance Experience is strongly preferred but not required.
  • Experience managing relationships in the Single-Family Rental space.
  • 3-5 years of experience in sales, client relations, customer service, or a related field.
  • A positive, solutions-focused attitude.
  • Excellent verbal and written communication skills.
  • Ability to effectively manage time to maximize revenue.
  • Effective prioritization and time management skills.
  • Strong initiative to strive for continuous accuracy, quality, and timeliness of information.
  • Ability to build and maintain effective relationships through strong interpersonal skills with an
  • emphasis on relationship-building and consistent demonstration of solid professional judgment.

  • To be able to work in a fast-paced, high-energy startup environment without being distracted.
  • Able to balance working independently while being part of a team.
  • Listen and talk on a phone headset / handset for up to 8 hours per day.
  • Perform all essential job functions with or without reasonable accommodation.
  • Ability to listen, earn trust, and consult with customers.
  • A dislike of doing things “the old way”.
  • Lula has a positive collaborative environment. A few of our supportive benefits :

  • A positive and inspiring team environment that offers support and camaraderie throughout your
  • career.

  • Professional growth and internal promotion opportunities due to continuous organizational
  • growth.

  • Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and
  • development.

  • Lula provides equal employment opportunities (EEO) to all employees and applicants for
  • employment.

    Benefits :

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Time Off
  • Job Type : Full-time

    Schedule : Monday to Friday

    Work Location : Overland Park, Kansas

    Salary : Base salary of $60,000 per year with a total target compensation (TTC) $70,000

    Supplemental pay :

  • Bonus opportunity
  • Schedule :

  • 8-hour shift
  • Day shift
  • Monday to Friday
  • How to Apply

    Submit your resume to Linkedin or reach out to us at https : / / lula.life

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    Account Manager • Overland Park, Kansas, US

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