Senior PFS Representative

Senior Patient Financial Specialist

Primary City / State : Tucson, Arizona Department Name : Bone Marrow Pediatrics Work Shift : Day Job Category : Revenue Cycle

You have a place in the health care industry. There's more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you're looking to leverage your abilities you belong at Banner Health. Apply today. This position as a Senior Patient Financial Specialist will be responsible for assisting with front office tasks - checking in patients, verifying insurance, collecting payments.. etc. In addition this position may also assist our back office schedulers with medical records requests, answering calls and scheduling appointments.

Location : 1625 N Campbell Ave Tucson, AZ Schedule : Monday-Friday 8 : 30AM -5PM

Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting groundbreaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The academic medical center has earned Magnet Recognition becoming the only hospital in southern Arizona to meet the rigorous standards of the American Nurses Credentialing Center's Magnet Recognition Program for nursing excellence. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.

Position Summary

This position provides leadership, precepts, training and offers on-going guidance as needed for an admitting / registration team. This position conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement. Document all facets of the registration process and meet accuracy goals as determined by management. Collect payments and meet regular collection targets as determined by management. Demonstrates the ability to collect payments, to resolve customer issues and provide excellent customer service. Explains and obtains signatures on legal forms and registration materials.

Core Functions

• Serve as an example to peers for both behaviors and performance of job functions. Provide leadership and training to Patient Financial Services Representatives, and act as a knowledge resource for internal customers.
• Perform pre-registration / registration processes, verifies eligibility and obtains authorizations submits notifications and verifies authorizations for services.
• Verifies and understands insurance benefits, Collects patient responsibility based on estimates at the time of service or during the pre-registration process.
• May provide financial counseling to patients and their families.
• Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance, resolve outstanding issues and / or patient concerns, and maximize service excellence.
• Consistently meets monthly individual productivity goal as determined by management.
• Provides a variety of patient services and financial services tasks.
• Works independently under general supervision, leads and follows structured work routines.

Minimum Qualifications

High school diploma / GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over two or more years of work experience. Requires knowledge of medical terminology and a broad understanding of all common insurance and payor types and authorization requirements. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Preferred Qualifications

Work experience with the Company's systems and processes is preferred. Previous cash collections experience is preferred. May have related experience with financial institution or background. Additional related education and / or experience preferred.

EEO Statement

Our organization supports a drug-free work environment.

Privacy Policy

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.