Device Support & Configuration Associate

ConnectUs CorpKing of Prussia, PA, United States

3 days ago

Job type

Full-time

Job description

Job Type

Full-time

Description

Device Support & Configuration Associate

Location : King of Prussia, PA | On-site | Full-Time

Are you a tech-savvy problem solver who loves helping others? Join our fast-paced team as a Device Support & Configuration Associate and become the go-to expert for configuring and troubleshooting Smartphones, Tablets, and Laptops!

What You'll Do :

Configure and set up mobile devices in a warehouse environment
Provide expert technical support to resolve mobile device issues.
Diagnose and troubleshoot technical problems with patience and precision.
Escalate complex cases when needed to ensure timely solutions.
Maintain deep product knowledge and stay current on industry updates.
Document all customer interactions and contribute to knowledge base resources.
Create clear guides and FAQs to help customers self-serve.
Collaborate with your team, sharing insights and participating in ongoing training.

What We're Looking For :

Bachelor's degree in IT, Computer Science, or related field preferred.

Minimum 2 years of technical support experience, ideally with mobile devices.

Strong problem-solving skills and a customer-first mindset.

Excellent verbal and written communication skills.

Ability to multitask and work independently in a dynamic environment.

Availability to work Monday-Friday, 8 AM-5 PM, on-site in King of Prussia, PA.

Why Join Us?

Competitive salary + comprehensive benefits package.

Career growth opportunities with professional development support.

Vibrant, collaborative workplace where your contributions matter.

Fun team events and a culture that values innovation and teamwork.

Requirements

Education : Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

Experience : At least 2 years of experience in technical support or a similar role.

Skills :

Exceptional problem-solving abilities and a knack for troubleshooting.

Outstanding communication skills, both verbal and written.

Strong understanding of technical support best practices.

Ability to manage multiple tasks efficiently and effectively.

Ability to work 8AM - 5PM Monday to Friday at our King of Prussia, PA headquarters

Salary Description

$20-$23 / hour + Bonus

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Configuration Configuration • King of Prussia, PA, United States

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