Central Scheduler

Central Scheduler

The Central Scheduler's primary duties are scheduling appointments and answering all incoming calls to Dena'ina Wellness Center. The Central Scheduler is responsible for appointment scheduling for all clinical services within Primary Care. The Central Scheduler is responsible for directing un'ina phone calls to appropriate staff. The Central Scheduler is responsible for verifying all demographic information, name, address, phone number, and insurance for un'ina when scheduling an appointment.

Essential Functions

• Responsible for scheduling un'ina appointments for all clinical services within the Primary Care Department
• Responsible for rescheduling un'ina as needed and directed by supervisor
• Ensures un'ina demographic information is up to date when scheduling an appointment, to include : name, address, phone number, and insurance
• Ensuring all incoming calls are answered in a timely manner and un'ina calls are transferred to appropriate department or staff as needed
• Accurately document all un'ina encounters in Electronic Health Record (EHR) and route to appropriate staff
• Completes reminder phone calls to un'ina the business day prior to scheduled appointment
• Ensures compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies and TERO ordinance

It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his / her supervisor, consistent with the purpose of the position, department and / or the Kenaitze Indian Tribe's objectives.

Working Conditions

Equipment and Tools

List Equipment used for job : Computer, Phone, Fax Machine, Photo Copier, Scanner, Electronic Health Record

List Tools :

Drives KIT or Personal Vehicle :

Qualifications