Learning & Development Trainer

Learning & Development Trainer

Title : Learning & Development Trainer

Division : Training

Status : Exempt

Reports To : Director of Learning and Development

Revision Date : June 2025

Supervises : N / A

The Learning & Development Trainer is responsible for planning, organizing, and implementing learning services for National Church Residences staff in the Affordable Housing division. This individual focuses on driving employee growth and development through effective training initiatives and programs.

The Learning & Development Trainer plays a vital role in supporting the growth of internal staff through the creation, facilitation, and administration of various training programs. This position requires demonstrated subject matter expertise in affordable housing operations, with the ability to lead in-person training, develop tactical resources, and serve as a trusted partner to both L&D and Affordable Housing leadership. While the trainer may coordinate with other subject matter experts, they are expected to operate independently as a field-based expert capable of delivering immediate, effective training support.

This role ensures that training initiatives are executed successfully, participant engagement remains high, and supporting materials enhance the learning experience. The Learning & Development Trainer will serve as an Affordable Housing subject matter expert and both conduct and coordinate manager training on a range of Affordable Housing topics, including but not limited to HUD, housing authority and tax credit programs, budgeting and variance reporting, special claims submission, and day-to-day property management operations.

The ideal candidate is passionate about learning and development and Affordable Housing Property Management, has strong leadership and communication skills, and possesses a solid understanding of the latest trends in property management, affordable housing, and L&D. An aptitude for using innovative technology to improve learning and performance is key. Specific knowledge and experience in Affordable Housing, along with the ability to develop curriculum and provide training for property management employees, is essential to ensure successful onboarding and continued engagement of employees at all levels across the organization.

Essential Duties and Responsibilities :

Training Delivery & Facilitation

• Deliver live webinars, in person site-level and classroom-based trainings, ensuring adherence to program policies and procedures.
• Coordinate scheduling, logistics, and communication for both virtual and on-site training sessions.
• Adapt training content and facilitation style to meet the needs of various roles within Affordable Housing.

Curriculum Management & Development

Systems & Application Support

Administrative Support

Collaboration & Stakeholder Engagement

Skills / Knowledge / Requirements :

This role reports directly to the Director of Learning & Development and is part of the centralized L&D team. The Trainer is expected to collaborate extensively with Affordable Housing leadership, including executive and regional leaders, to align training strategies with operational goals. The position requires a high level of autonomy, professional judgment, and initiative.

Travel Requirement of 60%, primarily to provide in-person onboarding and tactical support for new site teams and acquisitions. In-person presence is vital to ensure consistent standards, minimize training delays, and support field-level readiness. Participation in Affordable Housing leadership meetings / conferences (2 to 4 times annually) is also expected. Additional travel may be necessary based on business needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and / or any other characteristics protected by applicable law.