Vehicle Exchange Representative

About Advantage Chevrolet of Bridgeview

Advantage Chevrolet of Bridgeview is a high-volume, customer-focused dealership committed to delivering an outstanding automotive experience. Our Vehicle Exchange Team works directly with existing customers and guests in our Service Department to help them explore upgrade opportunities that better fit their lifestyle or budget. We are growing and looking for motivated individuals to join our team.

Position Summary

The Vehicle Exchange Representative connects with current customers to discuss trade-in and upgrade opportunities and schedules in-store appointments for vehicle evaluations. You will be speaking with customers who already have an established relationship with the dealership, have purchased here in the past, or are currently servicing their vehicle with us.

Bilingual (Arabic / English / Polish / Spanish) candidates are strongly encouraged to apply.

Key Responsibilities

Engage service drive customers about vehicle upgrade and exchange opportunities while they are in for maintenance or repairs

Make outbound phone calls, send texts, and follow up with customers regarding upgrade opportunities

Schedule appointments for in-person appraisals and exchange consultations

Maintain accurate notes and communication logs in the CRM system

Communicate professionally with customers in-person, over the phone, and through messaging

Work closely with the Sales Management team to support a smooth and positive customer experience

Meet established daily / weekly goals for outreach and appointment setting

Qualifications

Strong communication and customer service skills

Comfortable speaking with customers in-person and over the phone

Bilingual (Arabic / English / Polish / Spanish) strongly preferred

Positive attitude and professional demeanor

Ability to multi-task and work in a fast-paced environment

Call center or dealership experience is a plus, but not required — full training provided

Compensation & Benefits

$20 / hour

Full training and clear career growth pathways

Benefits package available (details provided during interview)