OPERATIONS ANALYST I - 64005551 1

Operations Analyst I

The incumbent in this position reports to the Environmental Public Health Director. This position requires the ability to use independent judgment in setting priorities, coordinating work, and handling multiple responsibilities. It requires skillful time management as the incumbent must have the talent for accepting and completing special projects with accuracy and thoroughness as they arise. This position may serve clients that speak only Spanish, Creole, or other languages. It may require performance of interpreter duties, if bilingual, or implementation of the Department's Limited English Proficiency Plan.

The incumbent provides direct operational support to the Environmental Public Health Director. Answers telephone calls and gives information to callers, takes messages, or transfers calls to appropriate individuals. Handles client concerns / complaints independently under the guidance of management and communicates results within 24-hours to the concerned parties. This position requires accuracy, thoroughness, effective time management, and confidentiality in all assigned duties and activities.

Operational Support

• Provides direct operational support to the Environmental Public Health Director, including typing letters and answering phone calls.
• Assists Environmental Public Health Director and supervisors within the Division with personnel and position classification actions as requested.
• Prepares prescreening, interview, and final candidate packets for all hires. Works with HR to ensure all hiring paperwork is completed and jobs are posted. Contacts and schedules applicants for interview.
• Keeps all interview and screening forms organized by program and position title in folders on the public drive.
• Ensures emergency rosters and fire drill documents for the division are updated monthly.
• Participates in employee recognition programs by printing certificates, welcome signs, and name plates.
• Maintains the departmental organizational chart and updates the chart monthly, ensures accuracy of staff and position titles.
• Schedules and coordinates departmental meetings, arranges locations, contacts speakers, creates agendas, ensures all audio / visual technology is working for meetings, arranges for CEUs for staff.
• Assists in planning the annual Polk Environmental Public Health preparedness meeting.
• Works cooperatively with all clerical staff and supervisors across the Division.
• Conducts cell phone drills monthly for all staff that have state cell phones and reports findings in monthly report. Reports any issues to the Environmental Public Health Director promptly.
• Tracks vehicle GPS reports and acts as liaison with Verizon to maintain and / or add new GPS units to vehicles. Provides GPS reports and updates in monthly report.
• Assists staff and supervisors with STMS and travel. Independently reads and understands DOH travel policy to assist staff in preparing travel. Acts as Travel Champion for the division.
• Works in FIRS to assist director and supervisors in monitoring budget and expenses. Assists department supervisors in annual budget planning as needed.

Data Analysis and Records Management

Customer Satisfaction

Radon Program

Other Duties & Responsibilities

Perform special assignments, research, and associated work as required. Participate in Disaster Preparedness as necessary. This includes assisting with staff schedules, development of tools needed for EH Strike Teams, maintaining staff roster, scheduling necessary conference calls, and other miscellaneous duties.

Performs duties necessary to carry on the programs of the Division as assigned by supervisor. Performs other duties as required, including performance of interpreter, consistent with skill level, as needed.

Required Knowledge, Skills, and Abilities

Qualifications

Other job-related requirements for this position :

Emergency Duty : Incumbent may be required to work before, during and / or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Confidentiality : Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Florida Department of Health Mission, Vision, and Values :

Mission : To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision : To be the Healthiest State in the Nation.

Values :

Innovation : We search for creative solutions and manage resources wisely.

Collaboration : We use teamwork to achieve common goals & solve problems.

Accountability : We perform with integrity & respect.

Responsiveness : We achieve our mission by serving our customers & engaging our partners.

Excellence : We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work : Bartow, FL

The Benefits of Working for the State of Florida :