Front Desk Agent - Part-Time

Job Description

Job Description

JOB DUTIES :

• Provides excellent customer service and follow up to guests resulting in exceptional Guest Love scores
• Post charges to guest folios.
• Collects cash or charge payments from guest's gift shop.
• Verifies charge cards and checks used by customers.
• Checks all reservations for 1Rewards Member's and notes any special requirements. Maintains accurate count of guests and rooms noting any discrepancies.
• Complies with all CUSA and IHG policies and procedures. Ensures all deposits are handled properly and ensures that all bank drawers issued balance.
• Pre-registers all group blocks and assigns group rooms in same location if available.
• Exercises proper key controls at all times.
• Never reveals room numbers to other guests or visitors.
• Coordinates any issues with housekeeping and engineering and calls all check-outs to housekeeping.
• Responsible for answering phones in a professional and courteous manner.
• Responsible for implementing yield management techniques.
• Act as a liaison between management and guests.
• Must be able to take and process reservations in an efficient manner.
• Count cash drawers and verifies house banks.
• Check reservations for the day and assign rooms if needed.
• Answer phones and send calls to proper rooms or departments.
• Maintain front office logbooks as required.
• Take wake-up call information and make wake-up calls if needed.
• Prepare key envelopes for upcoming arrivals of groups.
• Enter reservations into computer.
• Keep front office and reservation area clean and organized.
• Check guests in and out in a courteous manner.
• Give information regarding area attractions and directions to guests.
• Try to handle all guests' requests and complaints.
• Places confirmations to be mailed out in envelopes attaching appropriate forms and information.
• Understand and be able to sell all hotel amenities to guests.
• Try to honor all requests from guests concerning reservations.
• Be knowledgeable about all discount packages and special programs we participate in.
• Communicate with the sales office and other departments in a professional manner.
• Familiar with property security and key control procedures as well as fire safety procedures.
• Adhere to all established credit and inventory control procedures to minimize loss of revenue.

JOB QUALIFICATIONS :

Skills Needed

Physical Abilities

Material / Equipment Used

Standard office equipment including but not limited to telephone, copier, PC, fax machine, and PBX machine.

Environment

Prolonged standing at indoor, thermostatically climate-controlled workstation under florescent lighting.