Menaul Team Leader

Overview

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Job Summary

Team Leader is responsible for assisting with day-to-day team leading, training, and coaching while maintaining company values, policies, culture, and brand standards at all times. Team Leaders must adhere to company principles, values, and policies to deliver high levels of customer service.

Responsibilities

• Ensure company policies and safety procedures are adhered to in carrying out tasks daily
• Assist with the coaching, training, and development of new and existing staff
• Ensure the right thing is done at all times for our customers and fellow teammates
• Lead the team in absence of the Site Leader & Assistant Site Leader
• Provide excellent customer service at all times to ensure guest satisfaction
• Follow all procedural, operational, and safety guidelines
• Maintain a clean and safe site at all times (tunnel, equipment, lot, lobby, restrooms)
• Ensure all equipment and mechanicals are working to their optimum capability
• Inform Leadership of equipment or mechanical issues immediately
• Drive sales, memberships, loyalty programs
• Respond to / relieve congested areas due to fluctuations in business flow
• Maintain overall site appearance / equipment / Brand Standards
• Ensuring the right thing is done at all times for our customers and fellow teammates

Duties

Qualifications

Additional details

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