Welcome Desk Associate

Welcome Desk Associate

The Welcome Desk Associate is responsible for providing exceptional customer service experiences to members, potential members, clients, and the general public. The Welcome Desk Associate will be the initial contact and resource to prospective, new, and current members and will be responsible for the introduction of membership promotional materials and sales verifying memberships through the CCMS software program. This is a pivotal position in providing information, member assistance, and answering questions regarding TSA Kroc Community Center programs and services. The Welcome Desk Associate will be responsible for communicating and implementing customer service standards at the Front Desk. The use of superior customer service as an integral member of the Kroc Center team is required.

Hourly rate of pay : $14.70

Qualifications :

• High school diploma or GED equivalency preferred.
• Must be 16 years or older. 18 years or older preferred.
• Minimum one-year cash handling and customer service experience preferred.
• High attention to detail and ability to meet established deadlines.
• Ability to function effectively without supervision and demonstrate a professional approach to problem-solving.
• Proficient computer software and typing skills are required.
• Service-oriented team player with the ability to maintain a positive attitude while interacting with Kroc employees, guests, and the general public.
• Possess customer service skills including complaint resolution principles, practices, and procedures.
• Maintain a professional attitude and approach to problem-solving and crisis situations.
• Excellent organizational skills with the ability to carry out multiple tasks efficiently.
• Possess strong verbal and written communication skills.
• Must be able to speak, read, and write in English. A secondary Spanish language skill is preferred.
• Must maintain a non-judgmental attitude while working with customers, clients, and / or members of staff.
• Excellent telephone etiquette.
• Knowledge of Salvation Army policies and safety procedures.
• Valid driver's license and insured transportation.
• First Aid, CPR, and AED are required.
• Required to pass a background check.

Responsibilities :

Physical Requirements :

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl, and reach with hands and arms on a continuous basis. The employee must regularly lift and / or move up to 20 pounds, frequently lift and / or move up to 50 pounds, and occasionally lift and / or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Must have the ability to operate a telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Mission Statement :

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.