Retail Associate

The Retail Associate Position

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is Massachusetts' premier conservation and preservation organization. The Trustees' preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households.

Hourly Rate : $17.00 - $18.00

Hours per week : 15-25 hours per week, weekends required

Job Classification : Part-time, year-round

Job Type : Onsite

Location : Powisset Farm, Dover, MA

The Role

The Retail Associate position at the Powisset Farm Store in Dover, MA reports to the Retail Store Manager and the Regional Vice President. In this role, you will perform daily operations including creating a welcoming and inviting environment while promoting Trustees vegetables, meat and value-added products, as well as a carefully curated collection of other regional, sustainable, and / or LGBTQ+ / BIPOC / Women-owned companies and their products.

The ideal candidate will have a passion for : food / cooking; sustainable agriculture / local farming; and community relations / supporting small, local businesses. You model excellence in customer service and have experience contributing to engaging marketing and social media campaigns, with a general knowledge of online marketplaces and the ability to learn new computer systems. This position is highly independent and requires someone who is a self-starter. Candidate must be at least 18 years of age with a minimum of one year's work experience. Candidate must be able to lift 40lbs consistently & stand for extended periods of time (at least 6 hours).

The Retail Associate must be available some weekdays, as well as availability on Saturdays & Sundays. The opportunity is year-round, although the store has reduced hours from January through March.

Specifically, You'll :

• Upholding high standards of customer service. Greet every customer, educate them about Powisset Farm and The Trustees, and help them in a friendly manner. Must demonstrate familiarity with store products, upcoming property events or programs, and Trustees membership levels. Must be able to resolve customer complaints, elevating to management as needed. Problem solver with the visitor experience at the center of any solution.
• Personalizing relationships with customers. Recommending products to customers and elevate product complaints and / or special requests to Manager.
• Maintaining high standards of sanitation and safety. Adhere to all Board of Health requirements for food safety, proper storage, and store cleanliness.
• Assisting with inventory controls, including : managing expiration dates; restocking shelves (including bagging and labeling fresh produce); merchandising, fronting, and rotating inventory to ensure beautiful and well-tended display; pricing new items; and updating in-store signage.
• Managing the POS system, including online and in person sales. Responsible for cash handling; reconciling the cash drawer at open / close of day; conducting credit card transactions; and handling returns and refunds.
• Assisting with images, videos, and content for social media.
• Assisting with holiday online orders for in-store pickup. Pack orders and / or double-check that packed items match the order before delivery to customer. Elevate customer questions, refunds / substitutions, or complaints to management.
• Other duties as assigned with or without accommodation.

This is a part-time, limited term, nonexempt position working 15-25 hours per week reporting directly to the Farm Store Retail Manager.