Epic Revenue Cycle Applications Analyst

Make a difference HTC Global Services wants you.

You could be just the right applicant for this job Read all associated information and make sure to apply.

Come build new things with us and advance your career.

At HTC Global you'll collaborate with experts.

You'll join successful teams contributing to our clients' success.

You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package.

Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

The Epic Revenue Cycle Applications Analyst is responsible for the design, build, configuration, optimization, and support of Epic’s Resolute Professional Billing (PB) and Hospital Billing (HB) applications within an AMS environment.

This role plays a key part in supporting end-to-end revenue cycle operations—from charge capture and claim submission to payment posting and account resolution.

The analyst acts as a subject matter expert (SME) in Epic billing workflows, leveraging both technical and operational expertise to ensure accurate, efficient, and compliant financial performance across client organizations.

The ideal candidate brings 5+ years of hands-on experience with Epic PB / HB and related modules, strong understanding of billing and reimbursement workflows, and the ability to collaborate with clients to improve revenue cycle outcomes through system optimization and best practices.

Key Responsibilities : Epic Application Design, Build & Configuration Lead configuration and maintenance of Epic Resolute Professional Billing (PB) and Hospital Billing (HB) systems to support accurate charge capture, claims generation, and account management.

Design and optimize billing workflows, charge review work queues, claim edit rules, and remittance processing.

Maintain Charge Router, claims setup, remittance codes, and fee schedule configurations.

Collaborate with clinical and patient access teams to ensure seamless integration between modules.

Support implementation of new payer contracts, billing rules, and reimbursement models as clients expand services or enter new markets.

Participate in Epic version upgrades, validating and implementing new functionality to improve operational efficiency.

Maintain build documentation in accordance with AMS standards and governance protocols.

AMS Support & Maintenance Provide advanced L2 / L3-level application support for multiple clients’ Epic PB / HB environments.

Troubleshoot issues related to charge capture, claims edits, remittance, payment posting, and collections workflows.

Execute configuration updates, regression testing, and performance tuning in alignment with AMS SLAs.

Identify revenue leakage or bottlenecks within workflows and recommend sustainable optimizations.

Collaborate with client business offices, HIM, and Patient Financial Services teams to ensure billing compliance and accuracy.

Support periodic audits and reconciliation processes, including coordination with finance and compliance departments.

Subject Matter Expertise & Client Advisory Serve as the Epic Revenue Cycle SME, advising clients on billing best practices, optimization strategies, and regulatory compliance.

Offer Epic product insight regarding PB / HB functionality, roadmap developments, and module limitations.

Contribute SME input to RFP responses, solution design sessions, and new business pursuits within the AMS and consulting portfolio.

Guide clients in implementing process improvements that enhance cash flow, reduce denials, and improve operational KPIs.

Collaboration & Delivery Excellence Collaborate across AMS workstreams (Access, Ambulatory, ClinDoc, Ancillary, MyChart) to deliver integrated Epic support and ensure smooth financial workflows.

Participate in governance and performance meetings, presenting analysis on trends, incidents, and optimization initiatives.

Mentor junior analysts and contribute to internal AMS knowledge management and best-practice repositories.

Partner with other application leads to ensure enterprise consistency and cross-functional alignment across Epic modules.

Qualifications : Bachelor’s degree in Information Systems, Business, Healthcare Administration, or related field (or equivalent experience).

Minimum 5+ years of experience with Epic Resolute Professional Billing (PB) and / or Hospital Billing (HB) in a healthcare IT, AMS, or consulting environment.

Active Epic certification(s) in Resolute PB and / or HB required.

Strong understanding of Epic revenue cycle workflows, including charge capture, claims, remittance, and reconciliation processes.

Experience supporting third-party integrations such as clearinghouses, payers, or external billing tools.

Demonstrated success in application configuration, workflow optimization, and cross-departmental collaboration.

Excellent problem-solving, analytical, and communication skills.

Ability to work independently and manage multiple client priorities within a consulting or AMS delivery model.

Core Competencies : Epic Expertise : Deep understanding of Resolute PB / HB configuration, Charge Router, and claims processing.

Revenue Cycle Acumen : Strong grasp of end-to-end billing operations and payer requirements.

Analytical Thinking : Proficient in root cause analysis, data validation, and workflow optimization.

Client Partnership : Builds trusted relationships and delivers proactive advisory support.

Cross-Module Collaboration : Integrates effectively with Patient Access, Clinical, and Finance teams.

Governance & Compliance : Adheres to AMS quality standards, documentation, and change control.

Strategic Insight : Understands Epic’s product roadmap and aligns solutions with business strategy.

Continuous Improvement : Seeks out opportunities to improve cash flow, reduce denials, and enhance performance metrics.

Our success as a company is built on practicing inclusion and embracing diversity.

HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.

Together we work to create and maintain an environment where everyone feels valued, included, and respected.

At HTC Global Services, our differences are embraced and celebrated.

HTC is an Equal Opportunity Employer.

We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

HTC is proud to be recognized as a National Minority Supplier.

#LI-Remote #LI-SL1