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Customer Service Sales Support

Customer Service Sales Support

MyStaffOmaha, Nebraska, United States
1 day ago
Job type
  • Full-time
Job description

Key Responsibilities :

Customer Service

  • Serve as a primary contact for customer inquiries via phone, email, and chat.
  • Provide product information, pricing details, availability, and order status updates.
  • Resolve customer issues efficiently and escalate complex matters to the appropriate departments.
  • Maintain detailed customer records and ensure accurate data entry within CRM or ERP systems.
  • Manage returns, replacements, and warranty requests according to company policies.

Sales Support

  • Assist sales representatives with quotes, proposals, contracts, and order documentation.
  • Prepare and process purchase orders, sales orders, invoices, and shipping documents.
  • Track open orders and follow up on pending items with internal teams such as production, logistics, and finance.
  • Support sales reporting by compiling data, generating dashboards, and monitoring performance metrics.
  • Coordinate with marketing for sales materials, product catalogs, and promotional campaigns.

    • Communication & Coordination

  • Collaborate across departments to ensure accurate order fulfillment and customer satisfaction.
  • Communicate changes in product availability, lead times, or special requirements to both customers and internal teams.
  • Schedule and support customer meetings, demos, and follow-ups for the sales team.

    • Administrative Duties

  • Maintain organized files, order records, and customer databases.
  • Assist in updating pricing sheets, product lists, and internal documentation.
  • Support onboarding of new customers or distributors with required forms and documentation.

    • Qualifications :

  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • 2+ years of experience in customer service, inside sales, or sales support.
  • Strong communication and interpersonal skills.
  • Proficiency in CRM / ERP systems (Salesforce, NetSuite, SAP, or similar).
  • Excellent organizational and time-management abilities.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and work in a fast-paced environment
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    Customer Service Sales • Omaha, Nebraska, United States

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