Housekeeping Supervisor

Housekeeping Supervisor

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his / her absence.

Responsibilities include :

• Inspecting room attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• Inspecting all V.I.P. rooms and reporting their availability to the Front Office, according to hotel standards.
• Overseeing the closing of the floors at the end of the day, ensuring the room attendants' carts are clean and restocked.
• Ensuring records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintaining key control.
• Handling items for "Lost and Found" according to the standards.
• Monitoring cleanliness and orderliness of room attendants' carts, linen closets, control closets, stairways and landings.
• Overseeing the daily assignment of duties, ensuring room attendants and house attendants carry a work assignment.
• Carrying an active pager / radio to maintain contact with the Front Office and / or Engineering throughout the shift.
• Reporting on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiating work orders for repairs and maintenance and forwarding to Engineering. Following through on each work order until completed.
• Assisting with training of housekeeping staff.
• May be required to clean rooms as business needs dictate.
• Ensuring completion of cleaning projects on a biannual basis.
• Ensuring overall guest satisfaction.

Qualifications include :

Salary $24.00

In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision, & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify.