Senior Commercial Claims Specialist

Senior Commercial Claims Specialist

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

Our West Regional Claims Team is seeking Senior Commercial Claims Specialists to partner closely with clients, adjusters, and our service teams to manage multi-line claims status, resolve issues, and provide strategic support within the west.

How you'll make an impact:

• Report claims as needed and provide support and expertise to clients and service teams, often working directly with insureds and claimants to identify new claims and potential coverages.
• Has the ability to shift between claim systems such as AMS360 and Applied Epic, properly documenting claim activity.
• Review claim forms and related documents for completeness; follow up for missing information.
• Update claim files and develop claim strategies as needed.
• Follow up on claim acknowledgments and adjuster assignments, especially for large or complex claims.
• Serve as a key contact for adjusters and clients on claims-related issues.
• Resolve coverage questions to ensure optimal claim outcomes for clients.
• Prepare claims information for presentations and internal reporting.
• Collaborate with the Claims Manager/Team Leader to resolve customer claim issues and reduce E&O exposure.
• Support the claims team and mentor claim coordinators.
• Manage complex claims and accounts with minimal supervision and recognizes when to alert management to potential claim issues.
• May participate in client prospect meetings to support the local service team(s).
• Perform other duties as assigned.

About you:

Required: High school diploma and 5 years related experience required. Good understanding of claims processing and the insurance brokerage business. Licensing required.

Preferred: Associate's degree preferred. Experience with multi-line claims, strongly preferred. Experience working on the carrier or broker side is highly desirable. Experience working in western states, especially California and Arizona, strongly preferred.

Behaviors: Passionate about claims advocacy and problem-solving. This is a collaborative team focused upon increasing efficiency, maintaining transparency and providing ongoing education to improve claim processes and outcomes for clients.

Compensation and benefits:

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

We value inclusion and diversity. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.