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Position : Implementation Project Manager
About the Role
As an Implementation Project Manager, you'll play a key role in delivering outstanding client experiences by leading new clients through the onboarding and implementation process. From the point of sale through successful adoption, you'll ensure a smooth, timely, and well-communicated transition to our payroll platform. This includes managing client relationships, gathering and analyzing payroll requirements, and delivering end-user training. You'll collaborate closely with cross-functional teams-especially Implementation Specialists-to ensure client needs are met with excellence.
Key Responsibilities
Act as the primary point of contact for new clients throughout the implementation process.Understand clients' payroll needs and serve as their advocate throughout onboarding.Partner with Implementation Specialists to ensure accurate system configuration based on client requirements.Conduct thorough testing of payroll configurations and data to identify and resolve issues.Deliver training to clients using the payroll software, including payroll processing, reporting, and employee data management.Ensure timely communication and issue resolution to support a seamless client experience.Requirements
Strong client advocacy and communication skills.Excellent interpersonal skills with the ability to collaborate effectively across teams.Proven ability to manage multiple projects, prioritize tasks, and meet deadlines.Strong analytical and problem-solving skills.Experience with HCM or payroll systems is preferred.Proficiency in Microsoft Excel.Detail-oriented with a high degree of accuracy in data analysis.Familiarity with payroll regulations and compliance standards is a plus.Job-1589528
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