Service Assistant

Job Description

Job Description

With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings start an exciting career with Moss Bros. Auto Group today!

Benefits

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Plan

Free Strayer University College Courses to Earn a 4-Year Degree

Paid Vacation

Paid Training

Paid Sick Leave

Employee Vehicle Purchase Program

Responsibilities

Receives cash, checks and credit card payments from customers and records the amount received on the repair order and / or counter ticket.

For service calls, answers the telephone courteously and directs calls to requested individuals and / or departments.

Make service appointments for items that were purchased during the car purchase

As needed takes service appointments for customers using the company’s scheduling application.

Monitors any service calls placed on hold, offering to route calls to voicemail or take messages as requested.

Provides other information as requested.

Qualifications

Demonstrated superior customer service skills

Excellent communication skills and high attention to detail

Ability to multi-task and handle several phone calls at once

Must have at least a high school diploma / GED

Must be proficient in Microsoft Word and Excel

Valid driver’s license and clean driving record

Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.