Head of Delivery

Head Of Delivery

About the Role :

As Head of Delivery Operations at Scale, you will be responsible for driving world-class execution across our delivery organization, ensuring our most complex, high-impact AI and ML programs are executed with precision, efficiency, and customer obsession. Your mandate spans both tactical execution and strategic leadership, from rolling up your sleeves to solve project-level bottlenecks, to scaling the systems, tooling, and people that will define the next generation of delivery excellence at Scale.

You'll partner cross-functionally to deliver exceptional outcomes for our customers, while continuously pushing the boundaries of what operational excellence looks like in AI. You will help shape the direction of the delivery org and ensure we're set up to win as we scale with the most ambitious AI customers in the world. This role is ideal for someone who thrives on owning complex problems, delivering results fast, and scaling teams in a dynamic, high-growth environment.

You will :

• Lead and manage a team of senior operations leaders, guiding the development, growth, and performance of a rapidly scaling organization.
• Oversee and own end-to-end operation execution across multiple complex customer programs, ensuring outcomes are met with speed, quality, and reliability.
• Partner closely with Product, Engineering, and Go-To-Market teams to build systems and workflows that are repeatable, efficient, and tailored to customer needs.
• Dive deep into metrics and operations to identify bottlenecks and opportunities, and drive continuous improvements across processes and tools.
• Act as a thought partner to executive leadership on how we evolve and scale our delivery capabilities in service of the company's broader strategy.
• Define and reinforce delivery standards, SLAs, and execution excellence across all customer programs.
• Champion a culture of ownership, innovation, and high performance across the delivery organization.

Ideally, you'd have :

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. The base salary range for this full-time position in the locations of San Francisco, New York, Seattle is :

$196,000 - $245,000 USD

Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and / or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com.