Job Details
Job Location
Springfield, MA
Remote Type
Hybrid
Position Type
Full-time
Salary Range
$60000.00 - $68500.00 Salary / year
Description
Department : Rental Assistance Work Arrangement : Hybrid-remote
Economic Mobility Programs Manager
Way Finders is a Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!
At Way Finders, we are passionately invested in lifting up the region's people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission : to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.
Interested in joining our team of dedicated professionals? Way Finders is currently seeking an Economic Mobility Programs (EMP) Manager . The EMP Manager supports our mission through dynamic management and supervision of the Economic Mobility Programs (EMP's) within the Rental Assistance department, and by ensuring quality services are provided to those served.
Benefits include : 20 days of accrued paid time-off in year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!
Wage starts between $60,000 and $68,500 per year depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled. CORI.
The candidate may work in a hybrid-remote manner. Living within an easily commutable distance is required for regular onsite work and meetings.
Responsibilities include :
- Oversee all EMP's, ensuring that quality services are provided to clients in a timely fashion
- Oversee the accurate and timely collection, and maintenance of, database records and statistics
- Produce and analyze reports to meet contractual obligations and other internal reporting requirements; proactively recommend improvements based on data
- Maintain, update, and share resource materials on educational and training opportunities, and social services listings
- Provide technical guidance, training, and assistance to staff within and across departments on program guidelines, processes, resource availability, and in the resolution of complex matters
- Conduct home and fieldwork visits as necessary
- Establish and maintain strong, collaborative relationships with staff (including across departments), community groups, funding sources, constituents, and stakeholders
- Proactively identify and inform supervisor / leadership of any issues that may adversely affect the program, department, or organization
- Represent the organization in community meetings with social service and legislative groups; participate in state-wide, community, and agency meetings, including as point person
- Remain current with housing assistance trends and services to ensure maximum benefit to clients
Supervisory responsibilities include :
Set effective and achievable training plans for new staff members; evaluate and make process improvements based on feedbackEvaluate and provide timely feedback to staff on performance-related matters; assess staff members' strengths and developmental needs; implement performance plans to ensure the development and / or maintenance of necessary skillsHire new / replacement staff in an efficient manner, following recruiting process guidelinesThose directly and indirectly supervised may include program staff and temporary workersRequirements include :
5 years' progressively responsible equivalent experience in housing, social services, or a related role; a combination of experience plus a Bachelor's degree may be a substitute1 year in a supervisory or lead rolePreference for case management experienceCounseling and assessment skillsProficiency with Microsoft Office applications, and comfort learning new technologiesAdvanced organizational skills with a high degree of accuracy and attention to detail, plus the ability to reprioritizeAbility to work both independently and as a member of a team, with the capacity to communicate and mentor effectively, including in group settingsAbility to travel as necessitated by the programAbility to obtain and retain valid certifications (training provided)Bilingual (Spanish / English) written and verbal skills appreciated but not requiredCORIWay Finders is an Equal Opportunity Employer. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.