Product Specialist

What will you do?

Receive and triage incoming cases (email, phone, and web)

Provide product support to clients related to technical and operational aspects of the product, including troubleshooting, educating on product features, and providing related product integrations (eg. Salesforce, Jira etc.)

Collaborate and communicate / escalate issues with other Product Support team members

Deliver a consistent, responsive, and satisfying customer experience at each touchpoint

Be responsible for the collation of key metrics / data points to enable reporting and analysis of customer satisfaction

Train customers in software platform basics and provide progressive guidance throughout the implementation and go-live process.

You should apply if

A degree in a technology-related program with 2 - 4 years of experience in a Product Support role.

Strong verbal and written communications skills

Tech-savvy individual with customer-first mentality and enthusiasm to build customer loyalty

Excellent organisational skills, diligent working style and an eye for detail

Excellent customer service and interpersonal skills.

Very Much open to working in the US shift.

At Rocketlane, were all about building a great product and a great place to work. Heres why youll actually look forward to Mondays :

Impact and ownership : You wont just be another cog in the machine; here, youre more like a turbocharged engine part. Bring your ideas, make them happen.

Work with the best : Were a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.

Celebrate wins : Whether were hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.

Learn and grow : Were all about learningand were not just talking about the latest SaaS trends. Youll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).

Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. Thats why we offer flexibility around hoursso you can bring your best energy, whether youre an early bird or a night owl. Pajamas optional (at least outside the office).

Comprehensive medical, dental, and vision coverage for full?time employees and their dependents.

Flexible Time Off

Generous 401(k) match to support your financial future.

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