Operations Manager / Transportation Manager
We are seeking an experienced Operations Manager or Transportation Manager to lead and support our field-based driver teams. This role involves overseeing daily transportation operations, conducting route observations and ride-along, and fostering a strong safety-first culture. The ideal candidate will have :
- A solid background in DOT regulations and transportation logistics
- Strong leadership skills with the ability to build relationships and engage with the team
- A passion for coaching, mentoring, and developing drivers
Preferred Experience :
In-depth knowledge of DOT complianceProven success in managing driver teamsExcellent coaching and mentoring abilitiesI. Job Summary
This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.
II. Essential Duties and Responsibilities
Ensuring new frontline employees have tools, instruction, and feedback for successful daily dutiesMeet with new frontline employees daily to ensure consistent communication and support of onboardingProvide timely and consistent touchpoints with frontline employeesRegular review of best practices to enhance daily performanceFocus on understanding and progress of frontline employee career goalsIdentify and address improvement opportunities and collaborate with frontline employees to ensure continued successActively practice and seek feedback on coaching conversationsLead by example to ensure safety practices are paramount with each employee andTeaching and developing an understanding of the WM WayConducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retrainingDocuments and maintains records required by regulatory agencies such as the Department of TransportationReviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriateVisits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriateIII. Qualifications
A. Required QualificationsAssociate's Degree or in lieu of a degreeHigh School Diploma (accredited) and two (2) years of relevant work experienceMust be at least 18 years of ageLegally eligible to work in the country where the position is locatedDriver's LicenseB. Preferred Qualifications Successful completion of the WM Operations Manager Trainee programIV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Combination : This job operates in a mix between an office environment and plant / field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.