OCM Lead

Job Description

The Role

We are seeking a talented and passionate Organizational Change Management (OCM) professional to develop an organization and its deliverables to support all aspects of OCM for both IT and Business projects.

As the OCM Lead you will develop an OCM strategy / approach for business transformation and IT projects for the Customer Care and Aftersales addition to developing the strategy the OCM Lead will play a key role in developing the team (including both internal and external support) and lead the execution through delivery.

The ideal candidate will have a natural human-centric approach to instructional design and development. This person will be comfortable with ambiguity and able to build strong partnerships with program / project managers business partners and key stakeholders. The person in this role should be a continuous learner staying current on new approaches to adult learning methods and Change Management. With a positive and engaging approach this role will support the business with tools and skills that help inspire and transition both the user and the business through the challenges of business transformations.

Key Elements and Focus Areas :

Creative - Innovative problem solving and making connections internally and externally

Collaboration Effective partnering and influencing skills up down and across the organization including global teams

Communication Ability to tailor message for audience at various levels of the organization

Advancement - Mindset that challenges conventional boundaries and looks for opportunities across all aspects of projects

Learning Agility Intellectual dexterity ability to adapt and apply learnings in constantly morphing conditions

What Youll Do : (Responsibilities)

Develop an Organizational Change Management Strategy / Approach

Lead delivery of all OCM tasks for all business and IT projects including Stakeholder Identification and Impact Assessment; Communication Plan development and execution; training curriculum development and delivery as well as managing external contracts / resources supporting the programs.

Lead Training Development and Delivery Approach for all projects

Able to develop and deliver curriculum for others on how to train employees

Assess user training needs and build corresponding capabilities

Develop end-to-end Change training program for various business / IT projects

Consult with PMO teams to understand program / project challenges and make expert recommendations for team training or supporting tools

Connects and optimizes training across broad teams and multiple locations

Measures training effectiveness for continuous improvement across the organization

Develop statements of work where necessary to contract out OCM activities

Actively participate in major project deployment planning and delivery to ensure on-time delivery of deployment related OCM tasks as well as to support the end users during the deployment and weeks after to ensure adoption.

Report to executive leadership the developed strategy and progress on OCM related activities on individual project

Your Skills & Abilities (Required Qualifications) :

Bachelors degree preferably in Organizational Design Development Organizational Behavior Organizational Change Leadership Organizational Psychology or a related field

Minimum 3-5 years professional experience in Organizational Change Management

Minimum 3-5 years experience in training development and / or instructional design

Minimum 3-5 years experience designing training content & deployment strategies

Ability to work in a complex fast-paced setting and manage assignments with tight deadlines from multiplesources

Ability to anticipate risks and barriers to change efforts and deliverydates

Strong training facilitation skills

Agility mindset learns quickly when facing new problems. Is a relentless and versatile learner open to change and ambiguity

Self-motivated and ability to work collaboratively andindependently

Strong understanding of how people go through a change and the change process; robust experience with an established change management framework principles methodologies and tools (e.g. Prosci ADKAR Model)

Exceptional communication skills both written and verbal including a demonstrated ability to clearly articulate messages to various audiences

Capable of translating sophisticated technical subject matter into easy-to-understand communications particularly for non-technical partners

Design Thinking experience preferred

Change Management certification preferred

Prior experience in a union environment preferred

#LI-AP1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship entry of GM as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B OPT STEM OPT CPT TN J-1 etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week or other frequency dictated by their manager. The selected candidate will be required to travel

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and / or a pre-employment screening prior to beginning employment. To learn more visit How we Hire .

Accommodations

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Key Skills

Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

Employment Type : Full-Time

Experience : years

Vacancy : 1