Technical Support Associate_Mandarin Speaking

Join to apply for the Technical Support Associate_Mandarin Speaking role at Chowbus

This range is provided by Chowbus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65.00 / hr - $70,000.00 / hr

What You'll Focus On

The Technical Support Associate is responsible for restaurant technology installations and post-sales support. This role will interface with both restaurants and customers to optimize Chowbus' service in the local markets where we operate. This operations-driven role will manage partnerships and collaborate cross-functionally across the business.

• Install, configure, and train restaurant staff on Chowbus products including hardware and networking devices – terminals, kiosks, handhelds, printers, and other peripheral equipment.
• Work with menu team to set up and configure the restaurant's menu correctly prior to installation and help with menu requests as needed after installation. Using appropriate judgment, independently determine priority of restaurants, order of steps to take during implementation based on restaurant needs, and menu design options.
• Efficiently and accurately respond to and resolve incoming calls, chats, tickets, and cases.
• Collect, organize, and solve feedback from restaurant partners and customers.
• Communicate with restaurants to understand their needs and optimize business performance by finding opportunities to implement impactful solutions for our restaurant partners.
• Collaborate with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally.
• Collaborate with local team to ensure growth and profitability of our restaurant technology solutions.

Discover upsell opportunities and partner with local restaurant technology sales team to ensure execution.

What You Bring

What We Offer

Chowbus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or age.

J-18808-Ljbffr