Information Technology - Tech, ITMindlance • Naperville, IL

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Information Technology - Tech, IT

Mindlance • Naperville, IL

30+ days ago

Job type

Full-time

Job description

Summary :

The main function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities :

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
May install software or perform hardware testing remotely
Enter commands and observe system functioning to verify correct operations and detect errors
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications :

Associate's degree in computer related field or equivalent training required

years experience required

Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

Basic ability to work independently and manage one’s time

Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

EEO :

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Information Technology • Naperville, IL

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