Aviation Supervisor, Passenger Services

Overview

The Aviation Supervisor of Wheelchair Passenger Services is responsible for managing and coordinating all aspects of wheelchair assistance operations at the airport. This role ensures that passengers with reduced mobility receive timely, respectful, and safe support throughout their airport journey—from curbside to gate and vice versa. The supervisor leads a team of wheelchair agents, maintains compliance with ADA and airline standards, and fosters a culture of empathy and efficiency.

Pay : $19.00 / hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.

401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and / or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM

ABM Employee Benefits | Staff & Management

Key Responsibilities :

• Supervise and schedule wheelchair agents to ensure adequate coverage across terminals.
• Oversee the delivery of wheelchair services including passenger pick-up, transport, and drop-off at designated airport areas (check-in, security, gate, baggage claim).
• Ensure timely assistance for passengers with reduced mobility, elderly travelers, and those requiring special services.
• Train staff on proper wheelchair handling, safety protocols, and customer service best practices.
• Monitor compliance with ADA regulations, airline policies, and airport accessibility standards.
• Respond to service delays, passenger complaints, and operational challenges with professionalism and urgency.
• Coordinate with airline representatives, gate agents, and airport operations to ensure smooth passenger transitions.
• Maintain accurate records of service requests, incidents, and performance metrics.
• Conduct regular inspections of wheelchair equipment and ensure maintenance and availability.
• Promote a respectful and inclusive environment for passengers and staff.

Qualifications :

Preferred Skills :