Program Delivery Manager, Northern California

Program Delivery Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves :

We are seeking an experienced Program Delivery Manager to lead multiple operational programs within our Bay Area portfolio. Reporting to the Senior Facilities Manager, you will oversee Events, Commute, Customer Engagement, and Tenant Services programs while working within our Integrated Facilities Management (IFM) model. This role drives operational excellence through strategic planning and coordination, directly contributing to JLL's mission of creating transformative solutions for the real estate industry while enhancing client satisfaction across our Northern California operations.

What your day-to-day will look like :

• Lead and oversee Bay Area portfolio operations across Events, Commute, Customer Engagement, and Tenant Services programs
• Drive operational excellence through strategic planning, scheduling, and coordination of multiple initiatives
• Partner with internal stakeholders to elevate and expand program offerings across the portfolio
• Manage vendor relationships, program documentation, and Standard Operating Procedures (SOPs)
• Oversee internal communications including graphic design workflows and newsletter development
• Lead portfolio-level budget and financial management with data collection, analysis, and reporting
• Coordinate with GREF and JLL Integrated Facilities Management partners to ensure seamless service delivery.

Required Qualifications :

Preferred Qualifications :

Location : Onsite Santa Clara, CA

At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Estimated compensation for this position : 100,000.00 145,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Personalized benefits that support personal well-being and growth :