AVP- Claims Senior Customer Relationship Consultant

AVP - Senior Claims Customer Service Executive

Zurich is looking for an AVP - Senior Claims Customer Service Executive to join our dynamic Customer & Distribution Management team. In this role, you will be responsible for the relationship management of select brokers and large complex accounts with a national and / or international scope. Collaborating closely with various business units and functional teams, you'll implement strategies aimed at enhancing claims value-added services, fostering profitable growth, and elevating technical excellence, customer satisfaction, and retention. Acting as the primary account liaison, you'll address customer service issues and collaborate with internal and external stakeholders for swift resolution. At Zurich North America, we prioritize the well-being of our team members through a flexible hybrid work model. This approach empowers employees to tailor their work preferences while fostering opportunities for in-person collaboration. While the model provides flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into one of the following North American Claims offices : Schaumburg, Atlanta, or Overland Park. Key responsibilities include : + Collaborate with underwriting to engage in new business opportunities with brokers and customers, effectively communicating and advocating the claims value proposition to large, complex accounts. + Assess and address the claims service needs of existing and potential customers by crafting and delivering compelling claims services marketing presentations and responses to requests for proposals (RFPs). + Ensure customer satisfaction by promptly identifying and resolving service issues, proactively sharing relevant information, and adhering to customer protocols. + Facilitate meaningful stewardship meetings with customers by delivering benchmark analyses and trend insights to illustrate the impact of Zurich's claims services on overall loss costs. + Understand and accommodate customer-specific requirements by collaborating with business units and claims organizations to meet and exceed customer expectations. + Cultivate enduring relationships with customers' risk managers and brokers to enhance satisfaction and retention. + Supporting the growth and development of team members via mentoring and coaching Basic qualifications include : + Bachelor's Degree and 7 or more years of experience in the Marketing and Commercial Claims areaOR + High School Diploma or Equivalent and 9 or more years of experience in the Marketing and Commercial Claims areaOR + Zurich Certified Insurance Apprentice, including Associate Degree and 7 or more years' experience in the Marketing and Commercial Claims areaAND + Knowledge of workers compensation, general liability products and claims management. + Knowledge of Adobe and Microsoft Excel, Word, PowerPoint + Customer Service experience Preferred qualifications include : + Knowledge of the Commercial Property and Casualty Insurance Industry + Versatility in handling multi-line claims + Strong use of data and insight tools to drive improved performance + International Claims knowledge / IPZ Certification + Working knowledge in one or more of these business units : Captives, Programs, Direct Markets + Excellent verbal and written communication skills + Proven ability to engage with stakeholders at various management levels At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please visit our website. The proposed salary range for this position is $113,100.00 - $185,100.00, with short-term incentive bonus eligibility set at 20%. As an insurance company, Zurich is subject to 18 U.S. Code 1033. A future with Zurich. What can go right when you apply at Zurich? Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please visit our website to learn more. Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.