Client Support Associate

A company is looking for a Client Support Associate, New Ventures.

Key Responsibilities

Provide empathetic and timely client support across various communication channels

Troubleshoot complex client issues and deliver high-quality responses efficiently

Create and maintain support templates and knowledge base articles to streamline processes

Required Qualifications

3+ years of experience in customer or client support, preferably in a startup, healthcare, or technology environment

Proficiency with Zendesk or similar help desk platforms for ticket management

Proven track record of maintaining high customer satisfaction scores

Experience in leveraging data to drive process improvements

Ability to operate in a constantly optimizing environment