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Senior Client Manager- Commercial Lines
Senior Client Manager- Commercial LinesMaury, Donnelly, & Parr, Inc. • Baltimore, MD, US
Senior Client Manager- Commercial Lines

Senior Client Manager- Commercial Lines

Maury, Donnelly, & Parr, Inc. • Baltimore, MD, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

SUMMARY : Acts as team leader, responsible for managing and coordinating all team accounts

DUTIES AND RESPONSIBILITIES :

  • Manages assigned accounts; analyzes accounts for adequacy and appropriate coverage. Prepares proposals, analysis and summaries as needed.
  • Solicits business from potential clients, completes sales and routes documents for processing, opens and services new accounts.
  • Markets the account and reviews marketing placements.
  • Builds long-term advisory relationship with clients, manages claims and related issues.
  • Reviews upcoming renewals 120 days out and sets the course of action by scheduling the team renewal meetings monthly; initiates renewal procedures.
  • Identifies cross / up selling opportunities. Expands and rounds out existing accounts by identifying potential gaps in coverage, recommending and implementing proper coverage.
  • Keeps the team informed of the carrier’s appetites and pricing changes. Attends carrier meetings and disseminates information to the team.
  • Responsible for making sure that all the terms and conditions of the insurance policies are properly prepared.
  • Performs other related duties as assigned by management.

QUALIFICATIONS :

  • Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and / or training, or equivalent combination of education and experience.
  • Certificates, licenses and registrations required : State Property and Casualty Insurance License
  • Computer skills required : Applied Systems : Epic Online Database software; Microsoft Office Suite
  • COMPETENCIES :

  • Customer Service - Manages challenging customer situations; Responds promptly to customer needs; Solicits feedback to improve service; Meets commitments.
  • Oral Communication - Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions; Demonstrates presentation skills.
  • Planning / Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect regardless of status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Written Communication - Writes clearly and informatively; Edits work; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • PHYSICAL DEMANDS AND WORK ENVIRONMENT :

  • Occasionally required to stand / walk; frequently required to sit; continually required to utilize hand and finger dexterity and to talk or hear. Normal office environment.
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    Commercial Lines Senior Client Manager • Baltimore, MD, US

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