Operations Coordinator

Operations Coordinator

Location : Hybrid / Davidson, NC

Type : Full-time

About Everblue :

Everblue is a mission-driven, veteran-owned small business. Our team is committed to improving careers, government processes, and energy market transformation. We specialize in energy efficiency training for contractors participating in the Energy Rebates Programs, Weatherization Assistance Programs (WAP), and Workforce Development Programs. We ensure they have the skills and knowledge to effectively implement energy-saving measures. Our EdTech expertise allows us to leverage technology solutions to streamline and enhance business processes, driving innovation and efficiency across various sectors.

Role Overview :

Are you organized, detail-oriented, and passionate about creating smooth and effective processes and experiences? As the Operations Coordinator, you'll play a key role in ensuring Everblue's projects and programs run seamlessly. You'll support the Operations Team with logistics, from scheduling classes and assigning instructors to coordinating venues and keeping students informed. Our Project Managers also will rely on you for a wide variety of capabilities to meet successful outcomes. If you're a proactive communicator and love managing the details that make a big difference, this role could be perfect for you.

Key Responsibilities :

• Schedule and resource training classes and events, ensuring they are accurately reflected across our systems of record
• Assign instructors to classes, communicate assignments, and handle any necessary adjustments as the main liaison
• Coordinate with venues to book locations for in-person training sessions
• Establish and monitor distributed training and webinars
• Send reminder emails and updates to students, ensuring they have all necessary information
• Prepare and distribute training materials and resources
• Utilize software tools (Jira, Confluence, Airtable) to streamline and optimize processes
• Answer customer service and sales calls as required and then manage those contacts in Hubspot
• Support the operations section with additional administrative tasks as needed to ensure smooth training operations
• Support Project teams with resource requirements and subject matter expertise

Requirements :

Why Join Everblue?

Everblue is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.