Implementation Solutions Architect (In Office) in Pittsburgh

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Job DescriptionJob Description

Bizowie is seeking a full-time, Pittsburgh-based Implementation Solutions Architect to expand the operations team working on our Bizowie Cloud ERP™ platform.

Bizowie is a growing, Pittsburgh-based provider of cloud-based Enterprise Resource Planning (ERP) solutions for mid-market manufacturers, distributors, and online retailers. Our solutions empower our customers to automate tedious business processes, improve employee productivity, and make faster business decisions through real-time insights into financial and operational activities.

Job responsibilities include :

• Develop a deep understanding of the Bizowie Cloud ERP product and customers' diverse business needs and requirements
• Use initial ramp up time to prove analytical aptitude through completion of various assigned tasks
• Develop customer specific implementation scope and project timelines
• Create detailed implementation plans
• Serve as the lead contact for daily customer interactions and implementation activities
• Lead and support all aspects of customer implementations
• Determine customer requirements through consultation and business process analysis
• Implement and deploy solutions using the Bizowie Cloud ERP application
• Diagnose, research and analyze customer issues and requests
• Create and help customers formulate training documentation / SOPs
• Create and deliver effective knowledge transfer (train the trainer) to department leads to allow for customer's completion of end user training
• Develop, track and report key implementation progress metrics
• Prioritize and escalate issues when needed for adequate support and customer next steps
• Lead data collection activities to ensure the customer has adequate time and strategy for extraction
• Coach and mentally prepare customers for a successful go live
• Develop / modify existing implementation best practices, procedures and standards
• Stay current on new system releases and functionality

Qualifications :

Location :

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