Outside Sales Associate

Outside Sales Associates

Outside Sales Associates are responsible for meeting pre-determined sales goals, promoting the Hanes product line, obtaining new accounts and protecting the professional image of Hanes Supply in all their dealings with customers and the general public.

Essential Duties and Responsibilities :

• Observes all safety procedures, rules and regulations, and instruction in performance of job duties.
• Provides superior customer service for existing customer accounts; handles customer questions, complaints and concerns in a timely fashion.
• Develops and grows current sales territory by searching for other industries or specialty shops in the territory; follows up on sales leads to develop potential sales opportunities.
• Obtains sales quotes requested by potential customers in a timely manner; converts sales opportunities to customer orders.
• Ensures all work orders are completed accurately and reflect specific customer requirements. Facilitates the completion of an order taking into account that Hanes is able to provide a fully compliant application of purchased and / or manufactured products to satisfy a specific application or solve a customer problem.
• Provides and counsels Hanes product application expertise to existing or new customers.
• During the manufacturing process, communicates with customer to ensure their production requirements are met; in addition, advises them of any changes recommended by Hanes.
• Enlists the help of an Inside Sales Associate and a member of the manufacturing team prior to making any changes to a customer order.
• Contacts customers to determine acceptable delivery dates and updates the work order to reflect the promised date.
• Keeps in mind other product manufactured by Hanes that could develop into problem solving techniques for another customer.
• Defines and creates an accurate sales document and resulting work order for customer application.
• Builds an ongoing relationship with customers and users both face to face and electronically.
• Provides onsite customer specified applications, reviews, advises and inspects where appropriate.
• Participates in continuous improvement processes in a team environment.

Knowledge, Skills and Abilities :

Level of Education and Experience :

Physical Demands :

Working Conditions :