Customer Service Team Member

Job Description

Job Description

Benefits :

401(k)

Job Summary :

We are seeking a professional and friendly Customer Service team member to serve as an ambassador for the shopping center. The ideal candidate will excel in communication with tenants and customers, both verbal and written. This role requires strong interpersonal skills, administrative skills, quick problem-solving abilities, and a commitment to excellent service.

Key Responsibilities :

• Provide accurate information and directions for all customers
• Answer phones, direct calls and transfer messages
• Dispatch mall personnel via 2-way radio and email.
• Know and execute Gift Card sales program
• Respond to emails from tenants, vendors, and customers
• Watch cameras, know your surroundings, report / address issues with teammates
• Assist management with administrative duties as needed

Qualifications :

• High school diploma or equivalent
• Prior business telephone experience
• Must have excellent verbal and written communication skills
• Computer skills, specifically the ability to check / answer emails and data entry in Microsoft Excel
• The ability to follow company procedures and processes
• Must be able to pass a drug screening.

Work Schedule :

• Part-time positions available.
• Must be willing to work nights, weekends, and holidays. And cover weekday shifts for vacation.

Compensation :

• $11 - $12 / Hour, based on experience