JOB SUMMARY :
The GATE Express Wash Associate ensures customer service is the first priority for Express Wash operations by providing a safe and friendly experience for our guests. Addresses all guest questions correctly, promptly, and in a friendly manner, as well as provide customer service that exceeds their expectations. Responsible for facilitating an efficient processing of vehicles by following the correct procedure for every vehicle through the car wash. Must maintain a high level of cleanliness and organization at the facility.
REQUIREMENTS :
- Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with customers and team members
- Must successfully complete a pre-employment drug screening and background check
- Must be a minimum of 16 years old
- Must be able to work a flexible schedule, including weekends, holidays, and split shifts
- Must be detail-oriented and have strong organizational skills
- Must be able to operate a computer
- Must be able to stand for extended periods of time
- Must be able to lift, carry, and move up to 50 pounds
- Must be able to bend, kneel, stoop, and reach (including overhead)
- Must have adequate strength, balance, and coordination to perform essential functions
- Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside
JOB KNOWLEDGE :
The candidate will be trained in how to perform every function of the car wash, including :
Operating the Express Wash kiosk, credit card machines, and POSEfficiently and safely guide vehicles through the car washContinuously maintain and repair car wash equipmentPerforming preventative maintenance and minor repairs on car wash equipmentDetailing vehicles as trained and directedMaintaining a high level of cleanliness and organization at the facilityKnowledgeable of site merchandiseDUTIES AND FUNCTIONS
Must be able to work a flexible schedule, including weekends, holidays, and split shiftsArrive to work on time, consistentlyUpon entering the property, arrive in proper uniform, crisp, clean and in good repair.Wear safety goggles and non-slip shoes when necessaryHair must be clean and cut in a becoming style; management has final approvalAttend all required training, safety courses, office and departmental meetingsReport any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environmentSafely and properly handle chemicalsBecome proficient on all appropriate equipment and safety featuresMaintain and contribute to a positive and supportive team environmentProvide excellent customer service with prompt assistance and accommodations to guest questions or requests. Maintain eye contact with customer and smileFacilitate a fast vehicle processing by following the correct procedure for every vehicle through the car washGuide guests using distinctive and clear hand signals in accordance to established proceduresReview the loading sign directions with every guest and give the guest a "thumbs up" when their vehicle is placed and ready to start the wash processMaintain a high level of cleanliness and organization of the facility, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash cans; changing light bulbs; placing towels in dispensers; and changing paper and ink cartridges in the registersCheck every vehicle for it enters the wash tunnel to ensure that the vehicle does not have any visible safety issuesPerform vehicle detailing services as trained and directedOperate Express Wash kiosks, credit card machines, and POSLearn how to perform minor repair and maintenance on car wash equipment and apply this knowledge when necessaryMay involve some exposure to automobile vapors and other automobile fluids / chemicals. PPE will be providedThe above description reflects on the general details considered to describe the principle functions of the job. This is not a detailed description of all the work requirements that may be inherent in the job. The management reserves the right to alter the above requirements at any time.
