Website Performance Manager

Website Performance Manager

As a Website Performance Manager, you are the Website relationship owner. You will transform from the traditional 'reactive' to a 'proactive' mindset and will drive the vision and delivery of our website products. You will support and respond to all dealership inquiries quickly, solving most issues instantly. The customer will always feel as though you are there to help them. You will be responsible for product retention, while presenting both revenue and non-revenue generating enhancements. You will assist with portfolio application growth, finding ways to expand the relationship while also monitoring and maintaining customer happiness.

This is a full-time, onsite, salaried position located in our Phoenix, AZ Office. Candidates must live within commuting distance to Phoenix location.

Key Performance Indicators

KPIs are measured so that we can be sure the division is moving in the right direction at the right speed :

• Retention (Retention Rate)
• Expansion (Revenue per Customer)
• Engagement (Average Response Rate)
• Adoption (Utilization)
• Advocacy (NPS Survey Results)

Roles & Responsibilities

Qualifications

Compensation : Competitive compensation will be commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k) / matching, paid vacation, wellness, and more.

Next Steps : If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.

About Team Velocity : Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity's proprietary technology platform Apollo analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue. Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction. Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.