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BDC Service Representative
BDC Service RepresentativeMidwestern Auto Group (MAG) • Dublin, OH, US
BDC Service Representative

BDC Service Representative

Midwestern Auto Group (MAG) • Dublin, OH, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

MAG is renowned as the largest group of European brands, encompassing 14 brands on a 65-acre campus in Dublin, Ohio. Our lineup includes Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls-Royce, VW, and Volvo. MAG is committed to building lifelong relationships with customers and employees by providing high-quality products, services, and solutions.

We are currently hiring for a position in our BDC Call Center Service group. This full-time, entry-level role is ideal for individuals passionate about customer service and interested in the automotive industry.

Key Responsibilities :

  • Making over 100 outbound calls daily to schedule service appointments.
  • Handling inbound service inquiries promptly and courteously.
  • Following up with customers to ensure satisfaction and retention.
  • Collaborating with the service team to maintain positive relationships.
  • Maintaining accurate customer data and ensuring timely responses.
  • Meeting and exceeding daily appointment goals

Qualifications :

  • Strong verbal, written, and phone communication skills
  • Ability to work effectively in a team environment
  • Comfortable with computers, CRM software, and digital communication tools
  • Customer-first attitude with strong interpersonal skills
  • Previous customer service experience required
  • Knowledge of dealership products and services highly preferred
  • Familiarity with automotive service operations highly preferred
  • High school diploma or equivalent required; college preferred

    • We Offer :

  • Hourly base pay with performance-based bonuses and commissions
  • Premium healthcare benefits (medical, dental, vision)
  • 401(k) with company match
  • Employee vehicle leasing and service discounts
  • Career mobility across 14 European brands
  • Ongoing professional development
  • Opportunity to work with elite automotive brands and a premium clientele

    • Apply Today :

  • Are you a proactive communicator who thrives in a fast-paced working environment? We want to hear from you! Please apply and submit your resume today!

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    Bdc Representative • Dublin, OH, US