Collections Specialist

Collections Specialist

We are looking for a dedicated Collections Specialist to join our team in Indianapolis, Indiana. In this role, you will play a key part in managing overdue accounts and ensuring compliance with federal and state regulations. Your work will focus on providing personalized solutions to borrowers while maintaining organizational standards and promoting financial wellness.

Responsibilities:

• Manage moderately overdue accounts, including auto loans, mortgages, credit cards, and student loans, to prevent charge-offs while adhering to relevant laws and company policies.
• Recommend effective loss mitigation strategies to resolve delinquencies and encourage consistent payments.
• Handle alerts and notifications related to impound cases, ensuring timely and accurate processing.
• Ensure proper issuance of right-to-cure notices and final demand letters prior to initiating foreclosure or repossession.
• Coordinate door-knock efforts to engage borrowers before accounts are charged off.
• Process cases involving deceased borrowers, including filing claims through Probate Finder.
• Perform skip-tracing activities to gather updated information about borrowers.
• Support lower-tier delinquency accounts as needed, contributing to overall team performance.

Requirements:

• Proven experience in commercial collections or credit-related roles.
• Strong understanding of collection processes and applicable regulations.
• Familiarity with billing and collection procedures.
• Excellent decision-making skills based on experience and sound judgment.
• Ability to recommend effective workout solutions for delinquent accounts.
• Proficiency in skip-tracing and locating borrower information.
• Strong organizational and communication skills to manage alerts and notifications.
• Knowledge of loss mitigation strategies and their application.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.