Customer Service Representative

Holbrook Heating IncSyracuse, NY, US

1 day ago

Job type

Full-time

Job description

Description :

Launch Your Career at Holbrook Heating : Inside : Customer Service Representative

Do you thrive in a fast-paced environment and enjoy building positive customer relationships?

Holbrook Heating is looking for passionate and detail-oriented individuals to join our growing Customer Service team. This position offers a competitive salary and requires availability Monday through Friday from 10 AM to 6 PM, Saturday from 7 : 30 AM to 12 PM in the office, and from 1 PM to 11 PM at home on call. Additionally, on Sundays, you will be on call at home from 7 : 30 AM to 11 PM. The work schedule consists of four days on and four days off. Please note that this position requires candidates to work on-site in our central office.

Customer Service Representative :

Respond to inbound calls and emails, handling customer inquiries and concerns with professionalism.

Troubleshoot customer issues and provide efficient resolutions.

Build rapport with customers, fostering long-term relationships.

Assist with administrative tasks to maintain efficient operations.

Requirements :

You're a great fit if you :

Must be willing to work in office during scheduled hours.

Possess excellent communication and interpersonal skills.

Thrive in a collaborative and fast-paced work environment.

Enjoy problem-solving and exceeding customer expectations.

Are a detail-oriented individual with strong organizational skills.

Have a willingness to learn and grow within the HVAC industry.

Bonus points if you have :

Experience in sales, customer service, or a related field.

Working knowledge of HVAC equipment and services (a plus, but not required).

Compensation details : 17-25 Hourly Wage

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Customer Service Representative • Syracuse, NY, US