Programmatic Advertising Specialist, Advertising, & Account Management Job at A

Overview

The Support Products & Services (SP&S) team is looking for a solutions-oriented and customer-obsessed ADSP Support Specialist to help advertisers troubleshoot and unblock self-service display, video, and audio campaign issues within the Amazon Demand Side Platform (ADSP). You will respond to advertisers’ contacts across topics such as campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, and general campaign or account questions, using SOPs and your foundational digital advertising knowledge.

A successful ADSP Support Specialist will have a track record of interacting with global clients (chat & email) and a foundational understanding of digital advertising. You will demonstrate strong communication skills, articulating troubleshooting steps to advertisers and agencies. While SOPs and blurbs can guide troubleshooting, you will also leverage available resources and your digital advertising knowledge to help advertisers resolve issues. You will earn trust by diving deep when an issue is unclear, display curiosity, and develop deep expertise in ADSP products, recognizing when escalation to leads or managers is needed.

Day-to-day expectations include handling escalations, providing onboarding and feature explanations, offering industry best-practices, and collaborating with program partners to improve products and processes.

Responsibilities

• Respond promptly and accurately to live chat or email questions, helping advertisers troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, and general account questions.
• Provide onboarding support, explanations of new features, product usage consultations, and industry best practices to advertisers who reach out.
• Analyze and interpret data with advertisers to identify campaign improvement areas, root causes, and optimization opportunities.
• Assist customers with questions related to product beta participation, capture feedback, and collaborate with program partners to highlight product gaps and opportunities.
• Escalate technical troubleshooting issues and surface to leadership when a wider impact is identified.
• Identify opportunities to update existing support documentation and escalate to the content specialist when appropriate.
• Mentor new and junior employees to build knowledge of Amazon’s programmatic advertising offerings and become a subject matter expert for ADSP troubleshooting.

A day in the life

The Advertising Support DSP specialist unblocks issues and complexities for advertisers via email and live channels, handles escalations, and supports audit requirements, coaching, and training while participating in programs or projects.

About the team

The Advertising Support Team is customer-obsessed and prides itself on exceptional support for Amazon Advertisers. We are cohesive, inclusive, and demonstrate Amazon Leadership Principles in everything we do.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations page on amazon.jobs for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted : September 12, 2025 (Updated about 16 hours ago)

Posted : June 25, 2025 (Updated about 18 hours ago)

Posted : June 11, 2025 (Updated 1 day ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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