Workday Managed Solutions Practice Lead (AMS)NewRemote (United States)

Workday Managed Solutions Practice Lead (AMS)

Are you interested in joining a first-of-its-kind Workday partner exclusively focused on Workday Skills and the Talent Lifecycle? Do you enjoy empowering organizations to help their people develop and grow? Are you passionate about the future of work, talent intelligence technology, and the Skills paradigm shift? If so, come join the Skill Squad!

The Workday Managed Solutions Practice Lead is a strategic, hands-on team leader responsible for the oversight of Workday Managed Solutions Customers and also a team of Consultants ensuring the delivery of world-class customer experience. You will be tasked with advising our customers on HCM industry standards and leading practices and will play a critical role in ensuring our customers are getting the most out of their Workday investment and services from Skillcentrix. You will be responsible for the successful delivery of workshops with customers to gather, understand, analyze and document business requirements. You will be working closely with our customer's business teams and our internal delivery teams to drive the scope, definition and delivery of solutions.

The Workday Managed Solutions Practice Lead will also help to further develop our practice and offerings.

Responsibilities :

Customer Relationship Management :

• Develop and execute a comprehensive customer engagement strategy that fosters long-term partnerships and drives customer retention and expansion.
• Cultivate and maintain C-level relationships with key customers, understanding their strategic objectives and anticipating their needs.
• Develop strategic roadmaps with customer that encompass key HCM operational events and strategic initiatives.
• Oversee the delivery of exceptional customer service, ensuring customer satisfaction throughout the engagement lifecycle.
• Proactively identify opportunities to expand existing customer relationships and generate new business opportunities.
• Monitor customer feedback and implement strategies to continuously improve service delivery and customer satisfaction.
• Represent the company at industry events and conferences, building and strengthening relationships with potential and existing customers.

Practice Leadership & Execution :

Business Development & Growth :

Team Leadership & Development :

Qualifications :

We're committed to providing jobs for all types and sizes, without discrimination based on race / color, religion, sexual orientation, gender identity, national origin, or veteran status.

Applicants for employment must reside in the United States and must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.