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Manager, IT Security & Platform Operations

Manager, IT Security & Platform Operations

Mgma-AcmpeEnglewood, Colorado, USA
13 days ago
Job type
  • Full-time
Job description

Full-time

Description

Living the vision of Advancing the business of healthcare today for a better tomorrow Medical Group Management Association (MGMA) works to perpetuate success throughout the healthcare industry as the premier association for professionals who lead medical practices. Since 1926 through data people insights and advocacy MGMA empowers medical group practices to innovate and create meaningful change in healthcare. We believe the future is what you make it and were here to support the people who are ready to make the world a better place. Tomorrow will be remarkable because MGMA is here to help.

The Medical Group Management Association (MGMA is looking for an Manager IT Security & Platform Operations to join our Denver / hybrid team.

The Manager IT Security & Platform Operations is a hybrid leadership and technical role responsible for MGMAs cybersecurity program Microsoft platform administration and on-premises infrastructure. This position manages a team of internal technical professionals and serves as the primary liaison with MGMAs managed service provider (MSP).The ideal candidate is a player-coach someone who not only leads and coordinates across programs but also personally configures systems implements controls and resolves complex technical issues. The role requires deep technical expertise in the Microsoft stack and cybersecurity frameworks combined with strong leadership vendor management and program management capabilities.

Essential Functions :

Leadership & Team Management

  • Lead and mentor a team of technical professionals covering cybersecurity Microsoft platform administration and infrastructure.
  • Oversee daily performance of MGMAs managed service provider (MSP) ensuring accountability SLA adherence and high-qualityservice delivery.
  • Balance hands-on technical execution with strategic program management and planning.
  • Foster a culture of continuous improvement accountability and proactive problem-solving within the IT operations function.

Cybersecurity Program (Hands-On & Strategic)

  • Serve as program owner for MGMAs cybersecurity initiatives and Plan of Action & Milestones (POA&M).
  • Design configure and implement security controls particularly within Microsoft environments including identityprotection endpoint management and data loss prevention.
  • Perform hands-on work in Microsoft Defender Purview Intune and Azure security center to monitor analyze and remediate threats.
  • Conduct periodic risk assessments manage vulnerability remediation and lead incident response coordination with internal and vendor teams.
  • Develop security metrics dashboards and reports for leadership visibility and board-level communication.

    • Microsoft Platform Ownership (Hands-On & Technical Leadership)

  • Act as the subject matter expert and technical owner for MGMAs Microsoft ecosystem Entra ID Intune Purview DefenderExchange Teams SharePoint CoPilot and 365 Admin.
  • Perform configuration scripting and administration directly within the platform including writing and executing PowerShellscripts for automation and controls management.
  • Implement governance compliance and security policies across the M365 environment.
  • Lead rollout of new Microsoft capabilities such as Copilot ensuring alignment with MGMAs security and collaboration standards.
  • Partner with other IT leaders to align platform roadmap and optimization opportunities.
  • Power Platform experience (Power Automate Power Apps Power BI) is a plus.

    • Infrastructure & Networking

  • Oversee MGMAs on-premises data center and networking environment in partnership with the MSP.
  • Configure troubleshoot and support critical infrastructure components when needed including Cisco networking servers and storage.
  • Ensure business continuity availability and performance through sound operational practices and lifecycle management.
  • Manage upgrades patching and maintenance cycles across infrastructure systems.

    • Service Delivery & Operations

  • Manage the help desk and service delivery processes including SLA design tracking and reporting.
  • Partner with internal teams and the MSP to ensure timely resolution of incidents and requests.
  • Leverage ITIL and Agile practices to standardize processes and improve delivery consistency.
  • Use JIRA or equivalent tools for workflow management ticket tracking and performance monitoring.

    • Governance Planning & Continuous Improvement

  • Maintain documentation for configurations controls and system operations.
  • Develop and report performance metrics related to cybersecurity posture Microsoft platform performance and service delivery outcomes.
  • Participate in budgeting and vendor management including contract evaluation and cost forecasting.
  • Stay informed of emerging technologies threats and best practices to proactively improve MGMAs IT environment.

    • Supervisory duties :

  • Direct supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; coaching mentoring and providing guidance; planning assigning and directing work; setting goals appraising performance and recognizing achievements; addressing performance or behavioral issues; and resolving employee concerns.
  • Daily coordination of the managed service providers operational staff.

    • Requirements

    Knowledge skills and abilities :

  • Ability to consistently promote support and act in alignment with MGMAs mission vision and values.
  • Proven ability to balance hands-on technical work with program and people leadership.
  • Expert-level knowledge of Microsoft 365 administration Entra ID Intune Purview Defender Exchange Teams CoPilot and SharePoint. Knowledge in Power Platforms is a plus.
  • Proficiency in PowerShell scripting and automation.
  • Strong understanding of cybersecurity principles frameworks (NIST CIS) and control implementation.
  • Working knowledge of on-prem infrastructure and Cisco networking.
  • Experience managing MSP relationships and enforcing SLAs.
  • Familiarity with Agile methodologies JIRA and ITIL-based processes.
  • Exceptional communication and stakeholder management skills.
  • Ability to work effectively across departments in a collaborative and agile environment.

    • Education :

  • A Bachelors Degree in Computer Science Management Information Systems (MIS) or related field is required.

    • Experience :

  • Seven (7) or more years of experience managing enterprise platforms or technical systems.
  • Three (3) or more years of experience leading technical teams. Direct supervisory experience is preferred.
  • Deep technical expertise in Microsoft 365 is required.
  • Experience with platform roadmap planning and execution.
  • Familiarity with healthcare industry or association-based organizations is a plus.
  • Experience using or implementing service management tools like JIRA is required.

    • An equivalent combination of education and experience may be substituted on a year for year basis.

    Additional Requirements / Licenses / Certifications :

  • Must have reliable transportation.
  • Must have a valid drivers license.

    • Working environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is generally performed in an indoor professional office environment.
  • Will need to attend conferences and MGMA events around the country.
  • This role routinely uses standard office equipment such as computers phones photocopiers fax machines and scanners.
  • Regular predictable attendance is required.

    • Physical Activities

    The physical demands described here are representative of those that must be met by employees in this role to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job employee is regularly required to successfully interact and accurately exchange information using the following suite of verbal and non-verbal communication skills critical to expressing oneself and conducting professional interactions on behalf of the business :

  • Ability to read write edit
  • Ability to converse discuss convey
  • Also includes interactive engagement with software applications computer graphics and the ability to conduct internet research.

    • While performing the duties of this job employee is regularly required to successfully navigate scenarios requiring the following observational abilities :

  • Ability to perceive identify recognize
  • Ability to detect determine discern judge
  • Ability to assess estimate compare

    • This is a largely sedentary role so employee must be able to remain in a sedentary position while focusing for extended periods of time throughout the workday. Position also requires occasional movement inside the office to access file cabinets printers etc. This role may require setting up moving and configuring IT equipment including computers servers networking devices and peripherals.

    While performing the duties of this job employee is regularly required to successfully navigate scenarios requiring the following operational abilities :

  • Ability to operate PC / keyboard and other office productivity equipment
  • Ability to position self to traverse / navigate around typical office setting
  • Able to lift carry and move IT equipment and hardware up to 50 lbs occasionally.
  • Able to reach bend kneel and work in various positions when installing or troubleshooting equipment
  • Able to pull / push lift open / close grasp / manipulate and transport materials
  • Ability to use hand and power tools for equipment installation and cable management

    • Why Work for Us

    MGMA prides itself on providing team members from all walks of life with an inclusive work environment and comprehensive benefits package including medical dental and vision coverage life insurance and both short- and long-term disability. We invest in our employees growth with a 401(k) plan featuring company match profit-sharing and professional development opportunities. We prioritize work-life balance through a hybrid work schedule an employee assistance program and a generous time off package which includes three weeks of vacation 80 hours of sick time and 11 paid holidays. From a flexible spending account and on-site fitness center to volunteer opportunities and tuition assistance MGMA is committed to giving employees a well-rounded and gratifying employment experience.

    We are an equal opportunity employer. All applicants shall be considered according to their individual qualifications abilities experience and other employment standards. There will be no discrimination due to gender or gender identity race religion color national origin ancestry age disability sexual orientation veteran / military status or any other basis protected by applicable law.

    MGMA does not engage in immigration sponsorship or relation assistance.

    The application deadline is November 24 2025 . This may be extended in the event additional time is necessary to receive a sufficient number of qualified candidates. The approximate salary range for this position is $103000 - $138000 depending on the skills education and experience of the candidate.

    #ZR

    #LI-DNI

    Salary Description

    $103000-$138000

    Required Experience :

    Manager

    Key Skills

    Environment,Fund Management,Cabling,J2EE,Document Control Management

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 103000 - 138000

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