Manager, Data Center Operations

SUMMARY OF JOB PURPOSE AND FUNCTION : We are seeking a hands-on Manager of Datacenter Operations to lead and support the operations of our hybrid infrastructure, including on-premises datacenters and cloud environments in Microsoft Azure and Amazon Web Services (AWS). This role will be responsible for ensuring the performance, availability, and security of all infrastructure systems, both physical and virtual. The ideal candidate is a technically adept leader who can balance strategic oversight with day-to-day operational execution in a dynamic, enterprise-scale environment.

ESSENTIAL RESPONSIBILITIES AND TASKS :

Lead the management and operation of enterprise on-premises datacenters including server hardware, storage systems, and power.

Ensure operational stability of hybrid infrastructure spanning on-prem environments, Azure, and AWS, including compute, storage, networking, and monitoring tools.

Oversee physical hardware lifecycle : provisioning, support, racking, cabling, decommissioning, and secure disposal.

Support cloud infrastructure operations including provisioning, resource optimization, governance (IAM), and tagging.

Knowledge of Backup / Restore functions. Experience using Veeam and Commvault products, VTL, D2D and Tape Library solutions.

Administration of Servers, SAN Storage, and Backup technologies, both physical and logical / virtual systems. Responsibilities also include various moves / adds / changes, server software installation and configuration, participation in project activities, performance tuning of the environment, infrastructure, process documentation.

Management of Service Now support ticketing workflows related to Datacenter Services.

The candidate must be capable of scaling, building, deploying, troubleshooting, and managing Windows, VMware and Linux Servers. The candidate must have experience with Active Directory, Entra ID, patch management, Group Policies and other Windows management tools.

Experience working with automation tools (Powershell, Terraform, Ansible, etc)

Lead root cause analysis and post-incident reviews for outages or performance issues.

Duties include the patching of MS Windows and Linux Servers, SAN Infrastructure (HPE Storage and Brocade Switches)

Gracefully scales with shifting business objectives and priorities, proactively attains understanding of IT environment and company culture, proactively researches and stays aligned with IT industry trends, provides recommendations for efficiency improvements.

Participates in planning, design, and execution of technical projects and tasks, participates in onsite and offsite training and education programs and events, periodically travels to remote locations to perform various technical and administrative tasks, periodically provides on-call support during non-business hours. Participate in Change Management processes.

Creates and maintains SOP documentation, maintains IT asset inventory, creates and maintains diagrams, creates and maintains environment health check workflows and templates, creates and implements backup / restore and disaster / site recovery plans and mechanisms, adheres to best practices when designing and implementing systems.

Fulfill other related duties as assigned.

EDUCATION / EXPERIENCE :

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).

15+ years of hands-on datacenter networking, storage, server, virtualization, BCDR, and cloud experience in a large, multi-site environment, experience using automation / orchestration / DevOps tools, experience with PowerShell.

Advanced computer skills

Ability to read, write, and speak English

CERTIFICATION :

MCSE, MCITP, VCAP-DCV, ITIL, and / or PMP, BCDR, Azure Administrator & DevOps Certification, AWS Certified SysOps Administrator

• All degrees will be deemed “or equivalent combination of education and experience” unless absolutely required to do the job (, DVM degree for Veterinarian, Law degree for Attorney, etc.).

PREFERRED SKILLS AND QUALIFICATIONS :

Holistic and forward-thinking approach

Positive attitude with high moral character and integrity

Strong Storage Area Networking (SAN) implementation and administration skills and experience

Strong VMware ESXi design, implementation and administration skills and experience

Strong networking skills

Strong documentation skills

Excellent organizational and project management skills

Ability to embrace teamwork and DevOps culture and mindset

Strong written and verbal communication skills

CORE COMPETENCIES :

Systems Engineering & Operations

Teamwork

Written and Verbal Communication

Technical Acumen

Additional Information : Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $135,000 - $180,000. Our salary ranges are determined by role, level, and location . Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at