Senior Systems Engineer

Overview

Job Summary

The Senior Systems Engineer has the ability and experience to handle design and implementation of firewall security, Local / Wide Area Networks, and Storage Solutions. The Senior Systems Engineer exhibits a high level of technical knowledge and is able to apply that to customer's technical issues and problems. The Senior Systems Engineer must also have basic business acumen to understand the client's business and align IT with their business goals. This position will assist other technical staff members in resolving issues or developing technical solutions for company's customers and to effectively research and design technical solutions for customer opportunities. The Senior Systems Engineer position designs, installs and supports IT solutions for clients, maintains client uptime and improves their computing experiences through effective monitoring, maintenance and problem identification and resolution activities. The Senior Systems Engineer will be expected to maintain Turnkey Computer Systems, Inc.'s positive reputation with existing clients through exceptional service delivery. Provide onsite and remote desktop support to our clients who have critical response time requirements for their business technology systems. You will multi-task to support a variety of network and end-user environments with executives, business owners, managers, and end users. You must demonstrate superior communication skills to respond to diverse clients with urgent needs while recognizing they are looking for solutions, not technical explanations. You will also perform service and preventative maintenance activities on products, and assists in installations and deliveries. Oversight and management of all managed services provided by Turnkey is critical to this position. Other projects may be assigned.

Relationships

Primary Relationships

• Internal Department or Team : Service Department
• External Relationships : Clients & Vendors
• Reports to : Service Manager

Supervisory Responsibilities

Senior Systems Engineers are expected to supervise and mentor the growth process for our Systems Engineers.

Expectations

Time Allocation

Duties and Responsibilities

Technical

General

Professional Development

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

Treat people with respect; Keep commitments; inspire the trust of others; Work with integrity and ethically; Uphold organizational values.

Express thoughts clearly in written form; Articulate verbal thoughts understandably; Demonstrate active listening skills; Comprehend information heard; Use appropriate communication methods; Keep others informed.

Maintain calm under pressure; Encourage respectful dialogue; Confront difficult situations without bias; Act within realistic timeframe for resolution; Resolve conflicts through fair negotiation.

Follow through as promised; Confirm people know each other's expectations; arrive to and complete meetings on time; Meet with direct reports in-person or by phone regularly; Change decisions rarely.

Save money without lowering quality of service; Perform within approved budget; Conserve Turnkeky's and customer's resources; Develop profitable new revenue streams; Identify new ways to lower costs.

Manage multiple commitments and / or projects; Plan and utilize time efficiently; Respond to changing customer needs; Resolve conflicts to deliver on schedule; Complete work in order of customer priorities.

Identify problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Resolve problems in early stages; Work well in group problem solving situations.

Contribute to a positive team effort; Balance team and individual responsibilities; Listen attentively and openly to others' views; Give and sincerely accept feedback; Help the team stay focused on key objectives; Resolve team conflict before it escalates; Place the team's success above own interests.

Anticipate problems; Demonstrate critical thinking skills; Communicate with customers as promised; Use diagnostic tools efficiently and effectively; identify, test and implement logical solutions; Follow Turnkey's documented troubleshooting procedures, improving documentation, checklists, and procedures any time possible for the benefit of the rest of the team. Understand the full scope of how one managed service may impact the effectiveness of the other.

Attend required training sessions on a regular basis; Strive to learn new products and technologies on his / her own time; Identify and help / teach other technicians when needed; Accept and implement new technology concepts and methods according to company standards and approval processes; Question and Resolve inconsistencies in work according to company standard operating procedures; Achieve training as required under Turnkey's training policy

Skills & Qualifications

Education and technical requirements are listed below, with emphasis on relevant qualifications for this role.

Education

Technical Skills

Licenses & Registrations

Other Skills & Abilities

Experience

Values Qualifications (not required)

Physical Demands

While performing the duties of this job, an individual is regularly required to talk and hear. The person must occasionally lift and / or move up to 50 pounds. The individual is frequently required to stand, walk, sit, and use hands and fingers to handle or feel, and reach with hands and arms. The person must have good close and distance vision, be able to distinguish color and focus easily. The person may be required to climb up and down tall ladders, several flights of stairs and use elevators. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Work Environment

The noise level in the work environment is usually moderate. Local travel is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certification Requirements

Microsoft family, CompTIA family, vendor cert courses will be assigned

Intent & Functions of Job Descriptions

Job descriptions assist our company in making certain our hiring process is fairly administered and qualified employees are selected. We view job descriptions as essential to our performance appraisal system and related promotion, transfer, layoff, and termination decisions. Well-written and maintained job descriptions are also an integral part of our compensation system.

All job descriptions are reviewed to ensure only essential functions and basic duties have been included. Requirements, skills, and abilities included have been determined to be the minimal standards necessary to successfully perform the job whereas peripheral activities that are only incidentally related to the job have been excluded.

In no instance should the requirement, skills, and abilities be interpreted as all-inclusive.

Supervisors may assign additional appropriate activities and requirements. It is possible requirements may be modified to reasonably accommodate disabled individuals in accordance with the Americans with Disabilities Act. At no time will accommodations be purposefully made which may pose serious health or safety risks to the employee or others, or which impose undue hardships on our company.

Job descriptions are not intended as and do not create employment contracts. Our company is an at-will employer. At any time, employees can be terminated for any reason not prohibited by law.

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