IT Helpdesk Technician

The IT Helpdesk person will work with the IT Help Desk team. lead, and manager to work different types of IT helpdesk support requests.

• Field incoming help requests from end users via ticketing system and assist in a respectful manner
• Document all pertinent information including all decisions made, actions taken, and confirmation of a successful result
• Maintain excellent customer service over the phone, helpdesk, chat systems, or email
• Ticket escalation resource tier 1 / 2 for all type of IT support requests
• Diagnostic and repair of supported hardware and software
• Identify and learn appropriate software and hardware used and supported by the organization
• Perform post resolution follow-ups to help requests
• Maintain help sheets and knowledge base articles for end users
• Assist with maintenance of local site IT systems documentation
• High school degree or GED with 2 or more years of relevant experience

Higher education may substitute for relevant experience

Physical Demands

Benefits