Customer Support Specialist

Customer Support Specialist

We are seeking a dynamic and customer focused individual to join our team as a Customer Support Specialist. The Customer Support Specialist will be the first point of contact for inquiries from homeowners, solar installation companies, and sales professionals. You will provide exceptional customer service by handling calls, resolving issues on the spot when possible, or connecting them to the appropriate team member. Your role will be essential in ensuring smooth communication and efficient problem-solving across our solar finance ecosystem.

Responsibilities :

• Provide support for solar installation companies (EPCs), sales reps, and homeowners with inquiries about our offerings via phone and email
• Assist with various tasks to assist solar sales reps to complete a sale including updating CRM records and amending quotes
• Support EPCs by updating portal access and adding / removing personnel as needed
• Resolve inquiries in a timely manner, or pass the information to the appropriate internal resource if needed
• Generate and send routine customer-facing documents

Key Skills and Competencies :

Qualifications :

Compensation and Work Environment :

Equal Employment Opportunity Statement :

All About Dentistry Clients are an equal employment opportunity (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. We are a proud promoter of employment opportunities to our Military and Veterans.