Medical Assistant - Behavior Health

Position Summary :

The Behavior Health Medical Assistant (MA) is the liaison between the behavior healthcare provider and the patient, assisting both while gathering pertinent, timely and confidential information to ensure a positive patient encounter.

Essential Functions :

• Prepares for the day in advance, including but not limited to schedule preparation and planning appointment needs prior to patient arrival
• Helps the provider keep up with huddle patients
• Greets and rooms patient, ensuring their comfort and answering questions as able
• Performs all functions necessary to prepare for provider entry, including but not limited to : obtaining vitals and chart preparation, update medication history as necessary
• Performs lab draws if phlebotomist is not available
• Discharges patient as necessary reiterating follow-up needs
• Assists with additional office procedures as requested or required
• Schedules appointments and faxes referrals to the appropriate facility for appointment or testing purposes
• Retrieves, records, distributes or files incoming clinical information as necessary
• Responds to information requests such as prior authorizations or precertifications and searches charts and / or EMRs to obtain the clinical information needed in order to complete and / or simplify paperwork as required
• Helps the provider communicate results to the patient along with any additional information deemed appropriate or necessary to share
• Performs and / or assists with training needs as requested or required
• Cleans and stocks rooms; appropriately communicates needs for ordering purposes
• Answers phones as necessary and checks messages; responding appropriately and in a timely fashion
• Documents as necessary in patient's chart and electronic medical record
• Other duties as assigned

Knowledge, Skills and Abilities :

Education, Experience and Licensure :

Physical Demands :

Work Environment :